Senior System Engineer with Amazon Connect Experience
Visa Sponsorship
AI Summary
Design, develop, and support cloud-based contact center platforms using Amazon Connect and AWS services. Collaborate with internal teams to provide documentation, knowledge transfer, and architectural guidance. Troubleshoot and resolve complex application issues using CloudWatch and other monitoring tools.
Key Highlights
Design, develop, and support cloud-based contact center platforms
Collaborate with internal teams to provide documentation and knowledge transfer
Troubleshoot and resolve complex application issues using CloudWatch and other monitoring tools
Technical Skills Required
Benefits & Perks
Long-term employment opportunity
Hybrid work arrangement (2 weeks/month onsite)
Potential for sponsorship
Job Description
Job Title: System Engineer with AWS Connect Experiecne - W2 only-We can provide sponsorship
Duration: Long Term
Location: Westlake, TX/Merrimack, NH - Hybrid - 2 Weeks in a month onsite
Top Skills/Responsibilities:
- They are going to be looking for someone to help out with a backlog of work AWS Connect on their Contact Center Platform.
- So that's really going to be the top skill/need.
- Someone with ability/skills to configure Amazon Connect,
- someone who is a Systems Engineer at their core, not a Devops person.
- If they have a background in Programming that's great, but if not and they are strong in Amazon Connect,
- have good general skills in AWS that will get the job done.
The Expertise You Have
- Bachelor’s degree in computer science or equivalent
- 8+ years hands-on experience as a systems engineer
- Demonstrated experience as an engineer responsible for designing, developing, testing, supporting, and solving the Contact Center and telephony products
- Hands-on experience with Amazon Web Services (AWS) and Amazon Connect
- Design and implement cloud-based integrations leveraging AWS services such as Lambda (using Node.js or Python), DynamoDB, CloudFormation, and others
- Hands-on experience with Jenkins, including authoring and maintaining declarative CI/CD pipelines and libraries
- Proficient in troubleshooting and resolving complex application issues using CloudWatch and other monitoring tools
- Provide documentation, knowledge transfer, and architectural guidance to internal teams
- Work cross-functionally with internal teams (cloud, security, telephony, support) as needed
- Experience with version control and CI/CD for deployments
- Proficient in troubleshooting and resolving complex application issues
- Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
- Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
- Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
- Self-starter, curious, collaborative, innovative, eager to learn and guide others every day