Microsoft Support Engineer (Enterprise Endpoint Management)

Microsoft Support Engineer (Full-time, Remote)

About Ultima

Ultima is a leading technology services provider helping enterprises modernize their digital workplace and maximize return on IT investments. We partner with clients to deliver solutions that enable seamless collaboration, secure endpoint management, and outstanding employee experiences.

We are now seeking a Microsoft Support Engineer with deep expertise in Intune and endpoint management to join our growing team. This is a full-time, fully remote role.

Key Responsibilities

• Device Management: Enroll, configure, and maintain Windows 11, macOS, and iOS devices at enterprise scale using Intune.
• Enrollment Policies: Design, implement, and manage enrollment policies, ensuring compliance and smooth onboarding of devices.
• App Packaging & Deployment: Create and maintain Win32 app packaging using Intune and PSADT. Perform advanced MSI editing with tools such as Orca and Master Packager.
• Autopilot: Implement, configure, and troubleshoot Autopilot, including ESP management, user-driven enrollments, and remediation of Autopilot build issues.
• App Protection & Security Policies: Configure, manage, and support app protection policies across Windows, macOS, and iOS environments.
• Automation & Scripting: Develop and maintain automation scripts using PowerShell and Graph API for reporting, bulk remediation, and configuration.
• Security & Patching: Configure and manage Autopatch and Windows Update for Business. Oversee patch policies and security release management for Windows, iOS, and macOS endpoints.
• Troubleshooting & Support: Provide advanced troubleshooting for Windows 11 and macOS environments, including deep log analysis (event logs, registry, app install logs).
• Monitoring & Reporting: Utilize Aternity (desired) or similar tools for monitoring, diagnostics, and endpoint performance reporting.

Key Requirements

• Proven expertise in Intune device management at enterprise scale (Windows, macOS, iOS).
• Strong hands-on experience in creating and managing enrollment policies.
• Demonstrable experience with Win32 app packaging (Intune + PSADT, MSI editing with Orca/Master Packager).
• Hands-on experience with Autopilot deployments and troubleshooting.
• Deep knowledge of app protection policies.
• Strong PowerShell and Graph API scripting skills for automation and remediation.
• Solid understanding of security patching across Windows, macOS, and iOS using Autopatch and Windows Update for Business.
• Advanced troubleshooting expertise in Windows 11 and macOS environments.
• Desired: Experience using Aternity for endpoint monitoring and reporting.

What We Offer

• Fully Remote Role: Work from anywhere with flexibility and autonomy.
• Career Growth: Access to certifications, training, and career development pathways.
• Cutting-Edge Tech: Work with the latest Microsoft cloud and endpoint technologies.
• Inclusive Culture: Be part of a supportive, collaborative, and diverse global team.
• Competitive Package: Attractive salary, performance bonus, pension scheme, and private healthcare.
• Work-Life Balance: Generous annual leave, wellbeing initiatives, and flexible working practices.

Our Commitment to You

We’re proud to be an equal opportunity, Disability Confident employer. At Ultima, we celebrate our differences and strive to build an environment where everyone feels respected, valued, and able to succeed.

Not sure you meet every single requirement?

People from underrepresented groups may be less likely to apply unless they meet every qualification. At Ultima, we’re committed to building a diverse and inclusive workplace, so even if your experience doesn’t align perfectly, we encourage you to apply. You might be exactly who we’re looking for.

Apply now, or reach out to our Talent team if you have any questions. We’re always happy to chat about how we can make work, work for you