Provide technical expertise and support for emulator-related issues, including installation and troubleshooting. Maintain and enhance automation using various tools and technologies. Support both physical and virtual desktop infrastructures.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
100% Remote Desktop Engineer
REQUIRED SKILLS AND EXPERIENCE
- 5+ years of Desktop Support experience
- Windows 11 experience
- Citrix
NICE TO HAVE:
- Experience with Rumba, Reflection, and IBM Personal Communication Proficiency in EML scripts, EHLLAPI APIs, TTO file transfers, and VBA macros
- Familiarity with migrating automation tools between emulators (e.g., Extra to Reflection, IBM PCOMM to Reflection)
- Understanding of profile redirection in virtual and Citrix environments Ability to support both 32-bit and 64-bit Office automation
JOB DESCRIPTION
We are seeking a skilled Emulator Support Specialist to provide technical expertise and support across a range of client emulation technologies and environments. The ideal candidate will have hands-on experience implementing and troubleshooting emulator products in both physical and virtual desktop infrastructures, including Citrix and Windows Server environments with BOT automation. Key responsibilities include: Provide technical support for emulator-related issues, including installation and uninstallation Diagnose and resolve connectivity problems using trace tools and Wireshark Support automation troubleshooting post-migration across emulator platforms Maintain and enhance automation using: .NET Framework with Visual Studio and EHLLAPI APIs VBA Macros, Rumba Scripts, and HotSpots