Job Description
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Strategic Staffing Solutions, is seeking the following. Apply via Dice today!
STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!
This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.
Beware of scams. S3 never asks for money during its onboarding process.
Job Title: IAM L2 Engineer
Contract Length: 6+ Months
Location: Plano, TX 75024
Job ref# 243960
Overview
- We are seeking a dedicated and detail-oriented IAM L2 Access Technician to join our team in Plano, TX. This role is responsible for providing Level 2 support in user provisioning, access management, and role/entitlement administration across multiple systems. The ideal candidate will possess strong communication skills, a proactive mindset, and the ability to adapt quickly in a dynamic technical environment.
- Successful candidates are self-motivated, resourceful, and capable of working both independently and collaboratively to resolve access-related issues, drive process improvements, and ensure secure and efficient identity operations.
- Manage and resolve incidents and requests in ServiceNow related to user access and entitlements.
- Support and facilitate access provisioning and deprovisioning requests in compliance with security policies.
- Identify and report process gaps or recurring issues to the L3 IAM team with recommendations for improvement.
- Serve as a technical escalation point throughout project lifecycles to ensure timely resolution of complex access issues.
- Support and prioritize ad hoc escalations and service requests from leadership.
- Cross-train peers and promote knowledge sharing across IAM teams and technical towers.
- High School Diploma, GED, or equivalent certification.
- 2 3 years of experience providing end-user support and administration in an IAM environment.
- Strong written and verbal communication skills in a support or technical setting.
- 2 3 years of experience extracting, analyzing, and maintaining data in Excel or Google Sheets.
- 2 3 years of experience creating technical and process documentation.
- 2+ years of experience in end-user support and IAM administration.
- 2+ years of experience with one or more of the following: SailPoint, ServiceNow, SQL, Active Directory, or Oracle.
- 2+ years of experience implementing and utilizing process, change, incident, or problem management frameworks.
The ideal IAM L2 Access Technician is a disciplined professional who thrives in a fast-paced environment, demonstrates strong analytical and problem-solving skills, and maintains a commitment to operational excellence and continuous improvement in the identity management space.