Job Description
About Command|Link
Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.
Command|Link Has Revolutionized The IT Industry By Tackling The Problems Our Competitors Create. In Recognition Of Our Unprecedented Innovation And Dedication, Command|Link Has Been Awarded
- SD-WAN Product of the Year
- ITSM Visionary Spotlight
- UCaaS Product of the Year
- NaaS Product of the Year
- Supplier of the Year
- AT&T Strategic Growth Partner
About Your New Role
We are seeking a Network Engineer (SD-WAN & Managed Services) to support and deliver superior service to ISP/MSP business customers worldwide. This is a Full-Time, 100% Remote opportunity with multiple shift options available.
Important: English and Mandarin fluency is required. Please submit your resume in English.
Key Responsibilities
- Provide end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services.
- Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
- Support the provisioning and onboarding of new customers for managed services.
- Collaborate with vendors to resolve support issues and ensure smooth service delivery.
- Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
- Maintain excellent customer relationships by delivering outstanding support.
- Mentor and train fellow engineers on complex technical issues and solutions.
- Bachelor’s degree or equivalent experience.
- 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Cato preferred).
- CCNA/CCNP certifications are highly desirable.
- Strong command-line networking skills (Cisco, Fortinet, Juniper).
- Strong firewall configuration experience (Fortinet preferred).
- Deep understanding of BGP, OSPF, VRRP.
- Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
- Familiarity with SOC 2 compliance and processes.
- Annual Compensation: USD 32,000 – 50,000 (based on experience and skills).
- Multiple shift options available to support global customers.
- 100% Remote
Join us at Command|Link, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?
What You’ll Enjoy
- Room to grow at a high-growth company
- An environment that celebrates ideas and innovation
- Your work will have a tangible impact
- Flexible time off
- Fun events at cool locations
- Employee referral bonuses to encourage the addition of great new people to the team