Architect

Architect/ SME

Seeking a unique blend: a hands-on technical expert with some architecture credentials who brings the best of both worlds. Telecommunications industry experience required.

The Opportunity

We are seeking a Architect to join our Telecom Practice. This is a critical role responsible for designing, integrating, and governing complex telco system architectures built on the NetCracker or similar platform.

The ideal candidate brings both deep domain knowledge and hands-on technical expertise in OSS or BSS, with a passion for driving innovation in the telecommunications landscape. You’ll collaborate with product owners, business stakeholders, and engineering teams to translate business goals into scalable, performant, and future-ready solutions.

Key Responsibilities

1. Architecture & Design

• Design and develop end-to-end architecture blueprints for complex telecom ecosystems, leveraging NetCracker or other COTS products.
• Translate business and functional requirements into robust technical architectures and integration frameworks.
• Create and maintain detailed solution documents — high-level design, interface specifications, and data flow diagrams.
• Conduct system assessments and propose modernization or transformation strategies aligned with cloud-first and microservices principles.

2. Technical Leadership

• Provide architectural guidance throughout the project lifecycle — from conceptualization to implementation.
• Mentor technical teams and oversee compliance with architectural standards and best practices.
• Conduct design reviews, risk assessments, and ensure performance, scalability, and reliability benchmarks are met.
• Drive collaboration across cross-functional and geographically distributed teams.

3. Innovation & Optimization

• Recommend technology enhancements, integrations, and optimization techniques within the NetCracker or similar ecosystem.
• Evaluate emerging technologies and frameworks relevant to telecom OSS/BSS transformation.
• Contribute to the creation of reusable architectural patterns and solution accelerators.
• Support pre-sales activities, including client workshops, solution presentations, and RFP responses

Core Technical Expertise

• Deep knowledge of NetCracker or similar platform with modules like:

- Sales Channel

- Offer Catalog

- CPQ (Configure, Price, Quote)

- Order Management & Fulfillment

- Inventory Management

- Service Design

- Integrations Frameworks

• Strong understanding of telecom systems, protocols, and standards.
• Expertise in system integration, API design, and microservices architecture.
• Proficiency in cloud platforms (Azure, AWS, GCP) and their application in telco environments.
• Experience with performance tuning, scalability planning, and data optimization.
• Familiarity with Agile and DevOps methodologies.
• Understanding of network technologies (4G, 5G, VoIP, IMS).

Required Experience

• 5+ years in Solution Architecture or similar technical leadership roles.
• Strong experience in the telecommunications domain, especially in OSS/BSS ecosystems.
• Hands-on experience with NetCracker or a similar platform is mandatory.
• Proven track record of successful architecture design and implementation across enterprise-scale projects.

Professional Competencies

• Strong analytical and problem-solving abilities with structured thinking.
• Excellent written and verbal communication skills; able to convey complex topics clearly to technical and business audiences.
• Proven ability to lead discussions with senior stakeholders and cross-functional teams.
• Self-driven with a proactive approach and ownership mindset.
• Strong organizational, prioritization, and time management capabilities.
• Adaptability to evolving business and technology landscapes.
• Team-oriented mindset with focus on mentorship and knowledge sharing.

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• Professional certifications in Solution Architecture (e.g., TOGAF, AWS/Azure Architect).
• Experience across multiple BSS/OSS platforms (Amdocs, CSG, Ericsson, Oracle BRM).
• Familiarity with AI/ML applications in telecom automation.
• Understanding of telecom regulatory and compliance frameworks.

Personal Qualities

• Passionate about telecom technology evolution and architecture excellence.
• High attention to detail and commitment to quality deliverables.
• Calm and composed under pressure; resilient in dynamic project environments.
• Ethically driven, dependable, and accountable.
• Curious mindset with a continuous learning attitude.

Why Join Us

At TELUS Digital, you’ll be part of a team that’s shaping the next generation of telecom systems through innovation, agility, and collaboration. We combine global delivery excellence with a start-up mindset to deliver impactful digital experiences for millions of customers.

Join us to architect the future of connected digital ecosystems