Job Description
Scorewarrior is a game developer and publisher from Limassol, Cyprus, focused on the 4X strategy genre. Our goal is to make Total Battle the world's No.1 strategy game, and we believe that a fair, safe, and compliant gaming environment is one of the key factors to that success.
As a Support Enforcement Manager, you will be responsible for driving policy enforcement, managing Terms of Service / GDPR / DSA compliance, and coordinating with legal and support teams on complex player related cases:
- Handling GDPR & DSA related requests, including data access, deletion, correction, and other compliance matters, in cooperation with the DPO’s department
- Investigating reports of non-compliant player behaviour and applying fair enforcement measures
- Reviewing and acting on player account restrictions, chat service limitations, and other compliance measures
- Using MySQL to investigate and verify player related compliance cases
- Analysing player behaviour data to identify violation patterns and recurring trends
- Developing a structured response pipeline for handling recurring compliance cases
- Working closely with the Support and Moderation teams to process reported violations
Things we would love to see:
Policy Enforcement & Compliance
- Experience in similar fields such as online community management, trust & safety, compliance, customer support, or other user-facing industries with regulatory responsibilities
- Strong knowledge of ToS enforcement, with the ability to assess severity and apply proportional actions
- Familiarity with drafting structured enforcement procedures and documentation
- Independent decision making ability, with confidence in applying judgment on complex or ambiguous cases
Legal & Regulatory Knowledge
- A firm understanding of GDPR and DSA obligations, including data rights management
- Skilled at producing legally sound and compliant communication
- Excellent written communication for producing clear, compliant, and firm responses
Analytical & Technical Skills
- Proficiency with MySQL for data checks and compliance case verification
- Strong case analysis and decision making skills based on evidence
- Ability to analyse behavioural trends and proactively draft enforcement procedures
Collaboration & Leadership
- Experience working across multiple teams, including Support, Moderation, and Legal
- Strong organisational skills for maintaining case logs, and internal enforcement history
Soft Skills
- Ability to adjust tone depending on violation severity and audience
- Adaptability to evolving player behaviour trends and legal frameworks
- Effective conflict resolution skills
Nice to Have
- Awareness of gaming industry dynamics and online community environments
- Knowledge of community management practices and online player dynamics
- Background in risk management, trust & safety, or fraud prevention
- Curiosity and openness to evolving regulations (e.g., GDPR, DSA) and their impact on digital platforms and player experience
It would help you to stand out if:
- You are passionate about games and have a solid understanding of how they work, allowing you to quickly adapt to in-game systems, mechanics, and player interactions
What we offer:
- The best team in the world!
- An excellent remuneration package, including a 13th salary
- Full-coverage relocation for you and your family to Cyprus (Limassol)
- A modern and sunny office space close to the sea
- Private health insurance for you and your family members
- A monthly school allowance for your children at pre-school and school-age
- Lunch compensation
- Personal development opportunities paid for by the company: professional and language courses, books, etc
- Bonuses for outstanding results, years worked, getting married, and the birth of a child
- Friendly monthly office parties and epic, annual offsite company birthday and Christmas parties