Job Description
We’re still looking for talent… and we’d love for you to join our team!
For more than 25 years, UST has partnered with the world’s leading companies to create real impact through business transformation. Driven by technology, inspired by people, and guided by purpose, UST supports its clients from design to implementation. Together, with more than 30,000 employees across 30 countries, we build to create unlimited impact — reaching billions of lives in the process.
Important note: This position requires relocation to Málaga, Spain. While the relocation is being arranged, the selected candidate will work remotely following Spanish business hours (CET). Once in Málaga, the role will be hybrid, combining on-site and remote work days.
As a Technical Support Analyst your tasks and goals will include:
• Technical Level 0 and 1 support of the global SCIB platform both onsite and remote.
• Reception, prioritization, investigation, escalation and resolution of incidents.
• Critical Alerts monitoring.
• Rising and follow up of continuous improvement plans for batch and online.
• Continuous collaboration with second-level teams and suppliers.
• Monitoring of metrics in order to improve and detect their deterioration.
• Communication with users being the only communication link with Business at times.
• Knowledge of monitoring applications
• Experience in ITIL framework
• Management and resolution of incidents and requests through Service Now.
EXPERIENCE
• 1-3 years of experience in relevant fields.
EDUCATION
• Degree in Computer Science
SKILLS & KNOWLEDGE
Techniques:
• Technical knowledge on the configuration and structure of SCIB platforms,
• Technical knowledge of incident flows and product production start-up.
Knowledge:
• Indispensable basic knowledge of wholesale banking and financial products.
• Indispensable English B2
• Desirable knowledge of Python, Elastic Search, Openshit, Appian, API Connect, Oracle, MySQL, PowerBI, …etc.
Other:
• Guards availability
• Ability to provide remote support (different geographies)
At UST, we are committed to equal opportunity in our selection processes and do not discriminate on the basis of race, gender, disability, age, religion, sexual orientation, or nationality.
If you’d like to learn more, don’t hesitate to apply — we’ll get in touch with you to share more details about the position.
We’re looking forward to hearing from you!