Job Description
At Icalia Labs, we build high-impact digital products and help forward-thinking companies scale with confidence. As part of our continued growth, we’re looking for a Site Reliability Engineer who brings strong technical fundamentals, a sharp problem-solving mindset, and the ability to work collaboratively across fast-moving product teams.
This role is ideal for someone who thrives in complex systems environments, enjoys digging into root cause analysis, and is proactive about improving performance, stability, and support experiences, both for internal users and end customers.
What you’ll be doing:
• Responding to and following up on internal support requests
• Analyzing log files to pinpoint failures and determine root causes
• Identifying error patterns and addressing systemic issues
• Collaborating on the design and implementation of software solutions
• Meeting defined SLAs and KPIs for issue resolution and ticket closure
Required experience:
• 3+ years in a Site Reliability, backend development, or technical support role
• Proficiency in Java, PHP, and SQL
• Experience with relational databases: queries, tables, and schema understanding
• Ability to manage multiple projects independently and within cross-functional teams
Nice to have:
• Background in data processing/transformation workflows
• Experience in web software development environments
• Familiarity with Agile methodologies and fast-paced product cycles
You’ll thrive in this role if you are:
• Analytical and driven by problem resolution
• Highly organized with strong multitasking skills
• A clear communicator who collaborates well with technical and non-technical teams
• Self-motivated, curious, and always learning
Why Icalia Labs?
We’re a design and software consultancy helping companies build scalable, user-centered digital products. At Icalia, we embrace inclusion, continuous learning, and innovation. Our culture is rooted in respect for individuals and the impact that diverse perspectives bring to technology.
This position is fully remote, but only open to candidates based in the United States.
Ready to help us shape the future of resilient, scalable software? Apply now! we’d love to connect.