Technical Alignment Manager (TAM)

🌍 Location: Fully Remote

📝 Engagement: Full-Time

⏰ Working Hours: Standard EST Business Hours

💰 Compensation: Competitive & Negotiable + 20 PTOs

💡 About Zazz

At Zazz.io, we build world-class custom digital solutions that power innovation across industries. With over 763 successful application releases, we’ve partnered with startups, Fortune 500 companies, and government agencies to deliver cutting-edge products in healthcare, finance, e-commerce, and entertainment.

Our mission is simple: turn bold ideas into impactful digital experiences.

🔐 The Opportunity

We are looking for a Technical Alignment Manager (TAM) to act as the primary technical advisor and client-facing contact for assigned managed service accounts. You will ensure each client’s environment remains standardized, secure, and compliant with Zazz’s MSP frameworks — driving technical consistency, risk reduction, and continuous improvement through proactive reviews and roadmaps.

⚡ What You’ll Do

• Conduct quarterly technical and compliance reviews using NinjaOne, Intune, Defender, Axcient, Cynomi, and Purview.
• Audit client environments for patching, AV, backup, identity, and security gaps.
• Maintain and enforce Zazz’s technical standards and baselines across all clients.
• Collaborate with vCISO and delivery teams to address risks and track remediation.
• Present alignment reports and technology roadmaps during client review meetings (QBRs).
• Act as the technical POC for clients, translating technical findings into business impact.
• Ensure documentation and evidence updates in IT Glue / Zoho Vault.

🛠 What You Bring

• Minimum 4-6 years in MSP.
• Strong understanding of MSP operations, RMM/PSA workflows, and compliance frameworks.
• Hands-on with:
• NinjaOne RMM / PSA for monitoring and automation.
• Microsoft 365, Intune, Entra ID, Defender, Purview.
• Axcient x360Recover / x360Cloud for BCDR validation.
• Cynomi for vCISO and compliance posture tracking.
• Meraki Dashboard, Cisco VPN, IT Glue, Zoho Vault.
• Proficiency in PowerShell / Bash scripting for audit and automation tasks.
• Excellent communication, documentation, and client-presentation skills.

💜 Why You’ll Love Working Here

• Be part of a remote-first, collaborative, high-performing team
• Lead innovative security projects for top-tier global clients
• Enjoy a culture that values your voice, ideas, and career growth