Job Description
HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX
HICX helps Global 5000 companies to organize and manage their supplier data.
The HICX Supplier Management platform enables businesses with thousands of suppliers to efficiently on-board and manage the end-to-end lifecycle of all suppliers, and to find, re-use and maintain supplier data and information across any spreadsheet, app or system. High quality supplier data is essential to digital transformation and the key to becoming customer of choice for all suppliers. Some of the world's largest companies, in a wide range of industries, trust HICX for the management of their supplier data; these include BAE Systems, Mondelez, Baker Hughes and EDF Energy.
Role Description{{:}}
The successful candidate will complete robust IT support and administrative processes to manage purchasing decisions, asset management, computer operations, internal user and desktop support (hardware and software) and helpdesk. You will perform a variety of moderately complex information technology support duties to ensure smooth running and delivery of technology services. This support will be carried out remotely to our employees based across the globe. Due to the nature of the role, hours of work might require flexibility to work with colleagues in different time zones.
Essential responsibilities and duties{{:}}
Key Responsibilities{{:}}
- Providing support to the remote global employees with their IT hardware and software queries
- Setting up and administering equipment to new starters and existing colleagues
- Asset Control and Management- purchasing new equipment and tracking changes in the asset registry
- Maintain up to date and to a high standard the departmental documentation
- Maintain compliance with the existing standards in place - ISO 27001, SOC 1
- Basic Active Directory and Microsoft Admin 365 administration including{{:}} Account creation, Password reset & SSO access control
- 1st line and 2nd line support of all systems and services key applications include{{:}} Microsoft Azure/Office 365, JIRA, Bitdefender Anti-Virus and Anti-Malware
- Complete IT On-boarding and Off-boarding processes and conduct IT calls with new joiners and leavers
Desired Skills and Experience{{:}}
- Proven experience of working in a similar role
- Strong knowledge of Microsoft 365 applications (Word, Excel, PowerPoint)
- Determined and resilient, with a good sense of ownership
- Good analytical skills and a methodical approach to problem solving
- Flexible and able to adapt to changes to work schedule when required
- Knowledge of Microsoft 365 Admin Console and/or JIRA is advantageous
Philippines{{:}}
- Work from anywhere within PH - we are a fully remote company.
- Flexible PTO - We offer 15 days of paid holiday per year + PH Public Holidays.
- 3 days of paid sick leave added to holiday entitlement.
- Connect and socialize with the team during our company socials and off-site events.
- We celebrate special occasions with you - like your birthday! Additional PTO for all employees during their birthdays.
- Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location.
- Work with a diverse, international team.
- Tons of amazing career opportunities in a fast-growing in-demand industry.
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HICX does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.