Technical Support Engineer

Systems Engineer

• Location: Fully Remote (must work PST hours)
• Schedule: Monday-Friday, 8am-5pm (on-call as needed)
• Pay: $40-$55/hr
• Contract: 3 month contract, potential for extension

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support for internal users across various webinar and event platforms (e.g., Zoom, Webex, ON24).
• Troubleshoot issues related to access, email delivery, and user permissions within integrated systems.
• Manage and respond to support tickets via Slack and other internal communication tools.
• Assist with adding users to systems such as Sales Cloud and resolving related access issues.
• Collaborate with cross-functional teams to ensure smooth execution of virtual events.
• Maintain documentation of recurring issues and resolutions.
• Participate in on-call rotation and respond to urgent support needs outside standard hours.

Required Skills & Experience:

• 3–7 years of experience in IT support or systems engineering roles.
• Strong troubleshooting skills with webinar/event platforms and enterprise systems.
• Familiarity with internal ticketing systems (Slack, Jira, ServiceNow, etc.).
• Excellent communication and customer service skills.
• Ability to work PST hours and respond to on-call needs during evenings/weekends.
• Experience supporting internal users in a corporate environment.

Preferred Qualifications:

• Experience with Salesforce or Sales Cloud (user management, access issues).
• Prior exposure to virtual event production or support.
• Comfortable working independently in a remote environment.