Job Description
Systems Engineer
- Location: Fully Remote (must work PST hours)
- Schedule: Monday-Friday, 8am-5pm (on-call as needed)
- Pay: $40-$55/hr
- Contract: 3 month contract, potential for extension
Key Responsibilities:
- Provide Tier 1 and Tier 2 technical support for internal users across various webinar and event platforms (e.g., Zoom, Webex, ON24).
- Troubleshoot issues related to access, email delivery, and user permissions within integrated systems.
- Manage and respond to support tickets via Slack and other internal communication tools.
- Assist with adding users to systems such as Sales Cloud and resolving related access issues.
- Collaborate with cross-functional teams to ensure smooth execution of virtual events.
- Maintain documentation of recurring issues and resolutions.
- Participate in on-call rotation and respond to urgent support needs outside standard hours.
Required Skills & Experience:
- 3–7 years of experience in IT support or systems engineering roles.
- Strong troubleshooting skills with webinar/event platforms and enterprise systems.
- Familiarity with internal ticketing systems (Slack, Jira, ServiceNow, etc.).
- Excellent communication and customer service skills.
- Ability to work PST hours and respond to on-call needs during evenings/weekends.
- Experience supporting internal users in a corporate environment.
Preferred Qualifications:
- Experience with Salesforce or Sales Cloud (user management, access issues).
- Prior exposure to virtual event production or support.
- Comfortable working independently in a remote environment.