CRM Solution Data and Integration Manager

About Ingredion

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you have experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you are just starting your career or bringing years of experience, there is a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

LOCATION: Westchester, Illinois or Bridgewater, NJ

REPORTS TO: Director, Global Digital Capabilities Development

Company Background

Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.

We bring the potential of people, nature, and technology together to make life better.

We are seeking a CRM Solution Data and Integration Manager to join our team and play a pivotal role in driving, efficiency and scalability across our Salesforce ecosystem and integrated technology platform. The successful candidate will lead high value projects related to Salesforce in an agile development environment, working with business stakeholders, technical staff, and partners to deliver solutions that enable Go-To_Market teams’ productivity and effectiveness through automation, process improvement, user experience, and analytics. The incumbent will proactively engage with Business stakeholders to understand their business priorities, challenges, KPI’s and success metrics such that he/she, independently or together with others, can recommend business solutions comprised of people process and technology (Salesforce centric) and, with stakeholders, establish an investment cases and roadmaps to accomplish solution delivery and ongoing operating models. At a more tactical level, he/she will evaluate enhancement requests from end users to determine need, feasibility, and offer recommendations to optimize platform functionality and gain consensus among key business stakeholders on harmonized functional requirements with suggested prioritization based on anticipated business impact.

To deliver these solutions, the ideal candidate will become an expert in Ingredion’s business environment, how Salesforce is currently being utilized, and how it can be continuously improved to align with and support business objectives, strategies, and processes. You will lead requirements-gathering sessions, develop product roadmap recommendations, contribute to planning and prioritizing the work to be done, and oversee testing and change management activities and other project work required to bring solutions to light. Ideally you are a diligent, hands-on problem solver who learns new functions and processes rapidly, and consistently delivers outstanding results. Though this position is initially Salesforce-centric, the successful candidate will also, over time, develop an understanding of the broader Go-To-Market solution ecosystem (people, processes and tech stack) such that he/she can derive and suggest solutions that fit into the bigger Ingredion picture.

The position reports directly to the Director, Global Digital Capabilities Development working closely with the Global IT function and Regional CRM business leads and other stakeholders to support an integrated approach to Commercial Excellence.

Core Responsibilities

• Drive technology solutions that directly impact revenue growth, sales productivity and customer experience with the salesforce as the core platform.
• Work with the business to identify opportunities for driving marketing, sales and service productivity and effectiveness through technology-enabled business process improvements. Strong focus will be on optimizing the experience of our Sellers and driving business impact through enhanced, data-driven, Selling processes.
• Act as a bridge between business and IT, ensuring clarity of requirements, delivery timelines and solution quality
• Own platform data models and data integrity across objects; sync with the Customer Master Data program as required.
• Manage the overall platform product roadmap, prioritization, release planning, and delivery of key features for the business processes and technologies you oversee.
• Perform his/her role in often complex technology-enabled business projects/programs, overseeing requirements gathering, research, testing, deployment, documentation, training, communication, and user enablement.
• Review, test, and measure business impact of CRM enhancements to ensure they are providing business value and delivering expected ROI. Develop test cases and user acceptance testing (UAT) plans. Develop best practices for and oversee business user acceptance testing.
• Stay current with Salesforce releases as well as relevant solutions and best practices in the marketplace, evaluating and implementing new features and solutions, as required.
• Assist in developing training materials and, in collaboration with Regional CRM Leads and Power Users, facilitate end user training sessions on the Salesforce.com application.
• Measure and report on performance, achievements, and outcomes.
• Participate in cross-functional teams that address strategic business issues involving CRM.
• Partner with Salesforce and business stakeholders to drive engagement, utilization, and capability development and continue to keep the commercial organization ahead of the curve
  
  

This Position Is Well-suited For You If You Bring

• Salesforce platform experience, particularly Sales & Service Clouds. Experience Cloud and Commerce Cloud exposure a plus.
• A passion for customers, demonstrated business acumen and digital first mindset
• Understanding of the lead-to-cash processes, preferably within a B2B manufacturing environment
• Process orientation with analytical skills to identify and tap improvement opportunities
• Strong interpersonal and communication skills, with the ability to interact effectively and influence various levels of the organization across functions and or a variety of cultures/geographies
• Attention to detail and ability to prioritize effectively within a fast-paced environment
• Experience, working in a B2B environment and/or the manufacturing industry, preferably within the food, nutritional, specialty chemical industries or other relevant B2B environments
  
  

Qualified Candidates Will Have

• Bachelor's degree or equivalent professional experience
• 7+ years of increasing responsibility and impact in the areas of business analysis, product management, data analysis, system administration, and CRM solution architecture.
• Deep Salesforce expertise including system administration, user setup and maintenance, role hierarchy, profiles & permissions, security, page layouts, objects, fields, workflow, approval processes, formulas, queues, assignment rules, and data management. Salesforce certifications a big plus.
• Experience with SAP or similar ERP system preferred
• Proven ability to lead and manage complex projects with corresponding change management
• Ability to drive results through collaboration, influence, relationship-building, and teamwork
• Experience with software development methodologies, tools, and best practices
• Strong quantitative analysis skills, including advanced knowledge of Excel
• Strong problem solving skills with focus on simplicity and scalability
• Ability to work independently, with minimal supervision
• Intellectual curiosity and attention to detail
• Excellent verbal and written communication skills
• Willingness to travel up to 15%+
  
  

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Relocation Available:

Yes, Within Country

Pay Range

$98,800.00-$131,733.33 Annual

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation

As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits

Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.