1st Level IT Support Specialist

📍 Location: Essen, Germany | 🏠 Hybrid Option (2 days remote after onboarding)

💶 Salary: €36,000 – €43,000 gross/year (based on experience)

🗣️ Language: German (C2/native) required

🕐 Workload: Full-time (42 hours/week) | 30 vacation days

🚚 Relocation Support: Temporary housing during probation + relocation assistance afterward

🚗 Travel: 25% (local client visits)

About Our Client

Our client is a rapidly growing healthtech startup based in Essen, Germany, offering a full-service IT operating system for medical practices. Founded by physicians and software experts in 2019, they currently serve 25+ practices and are scaling fast with plans to double their customer base in the next 12 months.

The team blends medical insight with cutting-edge tech to empower clinics to work efficiently—so doctors can focus on patient care, not IT headaches.

Your Mission

As a 1st Level IT Support Specialist, you’ll be on the front lines, helping medical professionals resolve technical issues swiftly and effectively. You’ll be the friendly voice that ensures doctors and clinic staff can rely on their systems—and you’ll help shape the future of healthcare tech along the way.

Your Key Responsibilities

🖥️ Primary Support Contact – First point of contact for clinics experiencing issues

🎫 Ticket Management – Handle support tickets via phone and software (e.g., Zendesk, Intercom)

🔧 Troubleshooting – Resolve hardware/software/network issues

📑 Documentation – Maintain internal support articles and solution guidelines

🚗 On-site Visits – Travel to clinics when remote fixes aren’t enough (25%)

🛠️ Hardware Setup – Assist with onsite IT installations when needed

Your Profile

✅ Must-Haves:

• 2–4 years of experience in IT support (with client-facing responsibility)
• Excellent customer service and communication skills
• Familiarity with tools like Zendesk or Intercom
• Confident working with OS, software apps, and basic networking
• Native-level German (C2) – clear and professional communication is essential
• Valid Class B driver’s license

💡 Nice-to-Haves:

• Formal IT qualification or apprenticeship
• Knowledge in IT/network security (e.g., CompTIA Security+, CEH, OSCP)
• Experience with network or hardware setups

You’ll Thrive If You Are...

🧠 Proactive & self-directed – You take ownership, not just tasks

👥 Customer-focused – You make clients feel heard and supported

📡 Communicative – You explain tech in plain language, both to clients and teammates

💻 Technically curious – You enjoy learning and adapting to new tech

What’s in It for You?

🌍 Meaningful work: Directly improve how medical care is delivered

🍝 Free lunch: Daily, at HQ in Essen

💪 Perks: Free fitness membership + personalized healthcare services

🚉 Mobility: Job ticket for easy commuting

💻 Equipment: Apple laptop and all necessary tools

📈 Career growth: Opportunities to expand your role in a fast-scaling startup

🎉 Culture: Fun team events, modern workspace, and a truly collaborative vibe

Hiring Process

1️⃣ Phone interview with IT Lead (Ahmed)

2️⃣ On-site team visit

3️⃣ 1-day Assessment Center – technical + team skills

⏳ Timeline: ~2–4 weeks from first contact to offer

Join a high-performance team making real change in healthcare—and enjoy the journey while doing it.

👉 Apply now or reach out for more info!