Technical Support Engineer

We are seeking a Technical Support Engineer based in Colombia to provide high-quality support for our B2B SaaS based product. This is a 100% remote role, offering the opportunity to work in a fast-paced, global environment. You will troubleshoot technical issues, manage support tickets, and ensure timely resolution of customer concerns while contributing to our knowledge base.

Responsibilities:

• Own customer issues from initial report to resolution, ensuring timely and effective solutions.
• Investigate, diagnose, and troubleshoot technical problems.
• Communicate clearly and professionally with customers, providing prompt updates and resolutions.
• Manage and prioritize support tickets, escalating issues when necessary.
• Collaborate with internal teams to improve support processes and documentation.

Requirements:

• Minimum 2 years of experience in a B2B technical support role.
• Strong verbal and written communication skills in English.
• Excellent analytical and troubleshooting skills with a proactive mindset.
• Familiarity with REST API, JSON, JavaScript, HTML, and CSS is a plus.
• Ability to multitask and work effectively in a fast-paced environment.
• Team-oriented with experience working in a multicultural setting.

This 100% remote role offers the flexibility to work from anywhere in Colombia while collaborating with a global team. Apply today to be part of a company dedicated to enhancing digital security and identity verification!