Job Description
We are seeking a Technical Support Engineer based in Colombia to provide high-quality support for our B2B SaaS based product. This is a 100% remote role, offering the opportunity to work in a fast-paced, global environment. You will troubleshoot technical issues, manage support tickets, and ensure timely resolution of customer concerns while contributing to our knowledge base.
Responsibilities:
- Own customer issues from initial report to resolution, ensuring timely and effective solutions.
- Investigate, diagnose, and troubleshoot technical problems.
- Communicate clearly and professionally with customers, providing prompt updates and resolutions.
- Manage and prioritize support tickets, escalating issues when necessary.
- Collaborate with internal teams to improve support processes and documentation.
Requirements:
- Minimum 2 years of experience in a B2B technical support role.
- Strong verbal and written communication skills in English.
- Excellent analytical and troubleshooting skills with a proactive mindset.
- Familiarity with REST API, JSON, JavaScript, HTML, and CSS is a plus.
- Ability to multitask and work effectively in a fast-paced environment.
- Team-oriented with experience working in a multicultural setting.
This 100% remote role offers the flexibility to work from anywhere in Colombia while collaborating with a global team. Apply today to be part of a company dedicated to enhancing digital security and identity verification!