Global Mobility Coordinator

BRS RELOCATION SERVICES, leading destination Service Company based in Spain is seeking for a Relocation Coordinator for its Barcelona headquarter:

Responsibilities

• Account management: ensuring clients’ policies are followed (responsible for different customer accounts)
• Briefing and liaising with counselors, third party clients, HR departments and other suppliers as necessary
• Establishing the services and deadlines in accordance with the client framework contract
• Resolving answer queries, provide occasional assistance, follow up on the work performed, deadlines, service costs, kpi, etc.
• Coordinating the necessary flow of information between the parties involved.
• Handle data entry into multiple systems
• Status Update and follow-up
• Quality management
• Produce weekly report on evaluation statistics and respond to any customer issues or complaints by liaising with the company management
• Report directly to the Company' Managing Director.

Skills and Experience Required:

• High School Diploma or equivalent.
• It is essential that the person has executed the role of account manager in a service company, preferably in the Relocation industry.
• Client focused, enthusiastic and ability to handle stress
• Solution-oriented, reliability and strong organizational skills
• Interest in dealing with different cultures
• Facility for interpersonal relationships in premium customer environments
• Open mind and personal experiences related to the insertion in another country.
• Passionate about providing excellent customer service
• Fluency in Spanish and English. Another language is desirable but not essential
• Two or more years experience in a customer centric business environment with administrative responsibility and with a strong attention to detail.
• Proficiency in Microsoft Office: Word, Excel, Outlook and Powerpoint.
• Creative problem solving skills.
• Excellent and strong communication skills, verbal and written.
• Ability to multi task, prioritize and be flexible with changing business needs in a team environment.