Job Description
Description
Responsibilities and Duties:
Skills Required:
Responsibilities and Duties:
- Provide IT help desk and application 1st level support to all office, remote and site staff, ensuring exceptional IT service delivery and timely issue resolution.
- Respond to service issues and requests in a timely manner as a member of our global Helpdesk team.
- Install, configure, and maintain computer hardware, software, systems, printers, and other end-user devices and peripherals.
- Provide network support and assist in the setup and maintenance of network infrastructure.
- Offer technical support to office staff, either in person or over the phone.
- Maintain an inventory of all IT equipment, software, and license users.
- Document and maintain processes related to hardware and software asset life cycle.
- Coordinate the procurement and disposal of IT assets (software and hardware) for end-user computing devices.
- Actively participate in the implementation of new IT solutions and services.
- Maintain the integrity and security of corporate data and IT systems.
- Engage in ongoing learning and self-development to stay up to date with the latest technologies and industry trends.
- Collaborate with contractors and suppliers as required.
- Perform any other duties as required.
- Lead & Champion IT projects for the business in conjunction with local stakeholders and HQ stakeholders.
- Collaborating with Global HQ to resolve urgent tickets and issues impacting business operations.
Skills Required:
- Previous experience in IT help desk 1st level support.
- Hands On experience and capabilities for HW rack and stack, Cabling & Wire Management.
- Excellent written and verbal communication skills.
- Strong administration skills and ability to follow strict onsite processes, instructions, and procedures.
- Preferably, a Diploma in Information Technology.
- Intermediate computer hardware and software installation skills.
- Knowledge of the distribution and disposal of classified data/documents/devices.
- Change management and user adoption experience, including training and e-learning design.
- Proficiency in system administration and desktop application support within a Windows environment.
- Familiarity with Microsoft Office 365 and Active Directory.
- Relevant Information Technology qualifications or experience
- Applicant must have valid work rights to work in Australia.
- The company will not be able to support any VISA sponsorship or relocation charges request.