Information Technology Support Specialist

Job Title: IT Support Specialist

Location: Remote

Salary: R25,000 per month

Employment Type: Independent Contractor

About the Role

We’re looking for a talented IT Support Specialist to join a forward-thinking UK-based company, providing essential technical support and ensuring smooth IT operations. This fully remote position is ideal for a tech-savvy professional in South Africa who enjoys problem-solving and delivering top-tier assistance. You'll work Monday to Friday, 8 AM to 4 PM UK time, as an independent contractor, managing IT systems, troubleshooting technical issues, and supporting end-users to maintain business efficiency.

Key Responsibilities

• Deliver first and second-line IT support, troubleshooting technical issues promptly.
• Maintain and manage IT infrastructure, covering software, hardware, and networks.
• Identify and resolve hardware, software, and connectivity problems.
• Implement security updates, patches, and compliance measures to safeguard IT systems.
• Assist with onboarding and offboarding processes, ensuring proper IT setup.
• Document technical solutions and procedures for future use.
• Work collaboratively with internal teams to improve IT systems and efficiency.
• Provide remote assistance using IT helpdesk tools and ticketing systems.

What You’ll Need

• At least 3 years of IT support experience in a professional setting.
• Strong proficiency in Windows & Mac OS, networking, and cloud applications.
• Hands-on experience with Microsoft 365, Google Workspace, VPNs, and remote desktop tools.
• Knowledge of IT security best practices and troubleshooting techniques.
• Ability to work independently in a remote environment.
• Excellent problem-solving skills and clear communication abilities.
• Essential equipment: A reliable laptop, high-speed internet, and a headset with a microphone.