Helpdesk Cybersecurity Specialist (relocation to Belgium)

We are looking for a Cybersecurity Specialist who is willing to relocate to join our Client’s team in Mons, Belgium.

Eligibility: Only EU Citizens will be considered.

Key Responsibilities

• Provide 24/7 support for a dedicated cybersecurity helpdesk, overseeing multi-channel support (phone, email, chat) while maintaining a knowledge base and creating performance/security incident reports.
• Monitor and analyze security events in real-time, manage Secure Management Centre (SMC) operations, and conduct regular audits of security policies and procedures.
• Investigate, respond, and recover from cybersecurity incidents, ensuring critical alerts are addressed within agreed service levels.
• Monitor crypto devices, networks, websites, and email traffic, detecting unauthorized changes, malicious code, or breach of compliance with NATO’s security standards.
• Compile and disseminate cybersecurity documents such as Cybersecurity Daily News and Incident Reports.
• Execute trend analysis for cybersecurity incidents and recommend preventative measures and process improvements.

Required Qualifications

• Certifications: One or more of the following – CCNA, ITIL Foundation in IT Service Management, TCE 621 and/or TCE 671 Operator Courses (THALES Norway), Red Hat/Linux Professional certifications.
• Technical Skills: Proficiency in cryptography, public-key infrastructure, and crypto systems; strong knowledge of Internet Protocol-based networks, router configuration, and risk analysis.
• Experience: Extensive background in information security implementation, computer security, and troubleshooting at the system, network, and application levels. Prior experience in CRYPTO operations, NATO standards, and international multi-disciplinary environments.
• Additional Requirements: Expertise in computer security policy development and system evaluation/accreditation. Knowledge of NATO structure and operations is advantageous.

SLAs and Expectations

• Helpdesk Availability: 99.9%, responding to incidents within 5-10 minutes for critical alerts.
• Event Triage/Analysis: Completed within 15 minutes of detection.
• Incident Containment: Resolution within 4 hours for critical cases.
• Patch Deployment: Completed within 24 hours upon release.

Why Join Us?

• Employment: Indefinite Contract from the start.
• Relocation Support: Great relocation package.
• Health Insurance: Comprehensive coverage for your well-being.
• Hybrid Work Model: 2 days on-site, 3 days remote.
• Continuous Learning: Access to a Udemy Business subscription with thousands of workshops and courses.
• Team Culture: Collaborative and innovative work environment.

How to Apply:

If you meet the above criteria and are ready for an exciting opportunity in a dynamic environment, submit your CV!