IT Support Technician (MSP Experience)

We are seeking a skilled Remote IT Support Technician with experience in a Managed Services Provider (MSP) environment to join our team. This role requires hands-on expertise in routers, VPNs, Microsoft 365, and Azure, as well as the ability to troubleshoot and resolve IT issues efficiently. The ideal candidate is proactive, customer-focused, and able to work independently in a remote setting.

ENGLISH AND A PORTFOLIO ARE MANDATORY FOR THIS POSITION.

Key Responsibilities:

• Provide tier 2/3 IT support for clients remotely, troubleshooting and resolving technical issues related to networks, cloud services, and end-user systems.
• Manage, configure, and troubleshoot routers, firewalls, and VPNs for secure network access.
• Administer and support Microsoft 365 (Exchange, SharePoint, OneDrive, Teams, Intune) environments.
• Configure and manage Azure Active Directory, virtual machines, and cloud services to ensure operational efficiency.
• Monitor and maintain IT systems, escalating complex issues when necessary.
• Assist with onboarding and offboarding processes, including user account setup and security configurations.
• Document technical processes, solutions, and best practices to enhance team efficiency.
• Provide exceptional customer service by effectively communicating technical solutions in a clear, professional manner.

Technical Knowledge & Skills Required:

• 2+ years of experience in an MSP environment with hands-on technical support.
• 2 years of experience in IT and providing technical support to L2 and L3.
• Strong knowledge of PSA/Ticketing systems.
• Strong knowledge of routers, firewalls, and VPN configurations (e.g., Cisco, Fortinet, Ubiquiti, Meraki).
• Proficiency in Microsoft 365 administration (Exchange, SharePoint, OneDrive, Intune, Teams).
• Experience with Azure Active Directory and cloud services (VMs, Security, Conditional Access).
• Familiarity with remote monitoring and management (RMM) tools and ticketing systems.
• Certifications such as Microsoft 365 Certified: Modern Desktop Administrator, Azure Fundamentals, CCNA, or CompTIA Network+.
• Certifications desired: A+, Network+, Security+ and or other Microsoft Certifications.
• Knowledge in the use of ConnecWise Manage/Automate.
• Experience with PowerShell scripting for automation.
• Knowledge of cybersecurity best practices and endpoint protection tools.

Soft Skills Required:

• Excellent troubleshooting, problem-solving, and communication skills.
• Proactive and organized approach to project management.
• Ability to work independently and collaboratively in a remote setting.
• Detail-oriented mindset with a focus on accuracy and quality.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Ability to manage multiple projects and meet deadlines.
• Strong documentation skills and attention to detail.

Benefits:

• Competitive pay in US Dollars.
• Paid extra-hours.
• Time-off flexibility.
• Constant team interaction.
• 100% remote work.
• International experience.