Job Description
Job description
If you’ve got experience with Voice, Data, Cloud, Security, or Mobility Services—and thrive in a collaborative environment—this could be your next big move:
- Competitive pay: $1,500 - $2,000 (based on experience and English proficiency)
- Location: 100% Remote (El Salvador)
- Send your CV in English to the following email : apply@bluskygrp.net
At Blue Sky Solutions, the sky’s the limit
Key Responsibilities:
- Provide daily technical support via phone and manage job tickets.
- Handle program changes, troubleshoot issues, and escalate tickets as needed.
- Perform Tier 3 & 4 setups for new clients on our VoIP telephone service platform.
- Serve as the point of contact for ticket escalations and ensure timely resolution.
- Offer client-facing support at a corporate level, ensuring compliance and maintaining high service standards.
Requirements:
- Experience with Voice, Data, Cloud, Security, Colocation, or Mobility Services. Knowledge of multiple products is a plus!
- Strong analytical and problem-solving skills.
- Familiarity with contract and inventory management software and tools.
- Detail-oriented with a commitment to accuracy.
- Ability to work collaboratively in a cross-functional environment.
- Excellent written and verbal communication skills.
- Bachelor’s degree or equivalent.
- Highly proficient in Excel.
- Comfortable presenting to large groups.
- Understanding of neutral telecom is a plus.