Technical Support Specialist

ProjectOn is an international company specializing in the e-commerce and payments industry, working together with all stakeholders, including banks, financial institutes, and international payment organizations. We offer a solution that allows businesses to implement modern payment tools that ensure effortless data collection, storage, and completion of transactions with just a few clicks. We are seeking a Technical Support Specialist to join our team.

Responsibilities

• Provide customer support via chat for issues related to the transactions.
• Escalating problematic cases to first-level technical support.
• Monitoring of transactions for technical issues.

Working Conditions:

• Fully remote employment. Shift-based work schedule, 4-5 shifts per week.
• Shift schedule: GMT+2, weekdays from 17:00 to 2:00, weekend shifts from 8:00 to 17:00 and 17:00 to 2:00.

Qualifications

• Ability to correspond effectively with both clients and the team.
• Ability to communicate in English.
• Basic understanding of transaction processing is preferred.
• Experience working with processing site interfaces is preferred.
• Basic knowledge of Excel.
• Attention to detail
• Ability to follow instructions and documentation.
• Ability to work in a team.

What We Offer

• Competitive salary based on your background and experience
• Attractive bonus system
• Additional days-off
• High energy, international and innovative team
• Growth opportunities in fintech sector