Job Description
Description:
Fully remote contract role - US based
Possible contract to hire based on business needs and performance
How you can make a difference:
As a Salesforce Business Analyst (BA), you will be part of a team responsible for delivering Salesforce.com solutions that support the development of new and existing program functionality that drives Sales and transforms Service delivery within our organization. As a BA, you will work closely with Product Owners and business stakeholders to elicit and analyze their requirements. A BA will be responsible for the management of complex multi-disciplined CRM projects. This role will be working alongside Solution Architects to design, develop, and deploy large-scale enterprise solutions.
What you’ll be doing:
- Gather, define, and document requirements
- Work closely with Product Owner and business stakeholders, understand the outcomes, define, and document requirements
- Work alongside Solution and technical architects to develop functional specifications documentation and use cases
- Consult, document, and maintain operational process flows
- Collaborate with Development, Config, and QA teams
- Solve complex problems and develop innovative solutions while driving for OOTB solutions on Salesforce.com platform
- Review technical solutions for compliance with business processes and objectives
- Plan, prioritize, and deliver systems enhancements
What you will need to be successful:
- 3+ years of implementation experience with Salesforce.com Sales and Service clouds
- Hands-on experience with Salesforce CRM products, including workflows, process builders, validation rules, and security controls
- Proven ability to leverage analytical and problem-solving skills in a fast-paced environment
- Working Knowledge of Salesforce Einstein
- Strong presentation, communication (writer and verbal), and interpersonal skills
- Experience with Health benefits administration (HSA, FSA and Cobra, etc..) business processes
- Experience in Lead to Cash, Issue to Resolution business processes
- Experience in working on an agile scrum team
- Salesforce Admin Certification required
- Consulting Cloud Certification in Sales and/or Service is preferred
- Salesforce Knowledge AI preferred
- Bachelor’s degree and/or relevant experience