Business Analyst

Description:

Fully remote contract role - US based

Possible contract to hire based on business needs and performance

How you can make a difference:

As a Salesforce Business Analyst (BA), you will be part of a team responsible for delivering Salesforce.com solutions that support the development of new and existing program functionality that drives Sales and transforms Service delivery within our organization. As a BA, you will work closely with Product Owners and business stakeholders to elicit and analyze their requirements. A BA will be responsible for the management of complex multi-disciplined CRM projects. This role will be working alongside Solution Architects to design, develop, and deploy large-scale enterprise solutions.

What you’ll be doing:

• Gather, define, and document requirements
• Work closely with Product Owner and business stakeholders, understand the outcomes, define, and document requirements
• Work alongside Solution and technical architects to develop functional specifications documentation and use cases
• Consult, document, and maintain operational process flows
• Collaborate with Development, Config, and QA teams
• Solve complex problems and develop innovative solutions while driving for OOTB solutions on Salesforce.com platform
• Review technical solutions for compliance with business processes and objectives
• Plan, prioritize, and deliver systems enhancements

What you will need to be successful:

• 3+ years of implementation experience with Salesforce.com Sales and Service clouds
• Hands-on experience with Salesforce CRM products, including workflows, process builders, validation rules, and security controls
• Proven ability to leverage analytical and problem-solving skills in a fast-paced environment
• Working Knowledge of Salesforce Einstein
• Strong presentation, communication (writer and verbal), and interpersonal skills
• Experience with Health benefits administration (HSA, FSA and Cobra, etc..) business processes
• Experience in Lead to Cash, Issue to Resolution business processes
• Experience in working on an agile scrum team
• Salesforce Admin Certification required
• Consulting Cloud Certification in Sales and/or Service is preferred
• Salesforce Knowledge AI preferred
• Bachelor’s degree and/or relevant experience