IT Support Specialist (ServiceNow)

Company Description

Teiva Systems specialists have been developing business applications on ServiceNow platform since 2007. Our services include but are not limited to: ServiceNow application development, ServiceNow implementation, customization and integrations, and Application managed services (AMS). We are a trusted Premier Partner of ServiceNow, and we can be a trusted partner for you.

Role Description

This is a full-time remote role for a Junior IT Support Specialist (ServiceNow). The Junior IT Support Specialist will be responsible for providing technical support, assisting with hardware and software issues, troubleshooting IT-related problems, and maintaining IT systems. They will also collaborate with internal teams to ensure smooth operations and provide excellent customer service.

Requirements

• Good English language skills to enable customer communication (written and verbal) are a must-have;
• Basic knowledge of Javascript, Client, and Server side scripting, Business rules, Script Includes, UI Actions, UI Policies, and Data Policies;
• Communication skills, Documentation skills, problem-solving ability;
• Experience in helpdesk function, and direct client interaction.

Responsibilities

• L1 Support Engineering to end users with regards to any inquiry/ticket on ServiceNow usage;
• Provide customers an experience beyond their expectations of how the work can be simplified and improved with ServiceNow;
• Let the customers see the value in our products and services quickly by managing ServiceNow implementations and services;
• Build workflows and processes internally between clients;
• Generate great relationships with clients, and help them on all stations of dialogs.

Will be a plus

• Good knowledge of the ServiceNow platform (ITSM, CMDB);
• Basic knowledge of ITIL: ITSM, Change Request, Problem Management.

Work conditions

• Schedule: Mon-Fri, 8-hour evening shifts (3 PM–12 AM or 5 PM–2 AM, negotiable).
• Company Culture: Join a values-driven team with a cohesive leadership that values your input.
• Growth: Access to extensive professional and career development opportunities in a thriving ServiceNow market.
• Environment: Collaborative, fun, and fully remote with flexible work options.
• Competitive Salary: Reflective of your expertise, plus a chance to work with global industry leaders.