Job Description
We are seeking a ServiceNow Specialist with hands-on experience in Customer Service Management (CSM) to join our fully remote team. The ideal candidate will have a ServiceNow CSM certification and a deep understanding of best practices. This role is critical for managing CSM processes and ensuring seamless integration within the organization’s service operations.
Key Responsibilities:
- Collaborate with stakeholders to understand business needs and develop efficient workflows and automation within the ServiceNow platform.
- Customize and enhance the platform using JavaScript and third-party tool integrations.
- Manage and maintain the CSM data model, ensuring accuracy and consistency.
- Conduct training for internal teams and end-users to ensure proper platform adoption.
- Troubleshoot and resolve issues in the ServiceNow CSM module.
- Perform system upgrades, configurations, and testing to keep the platform updated.
- Maintain technical documentation, including process flows and customizations.
Key Qualifications:
- ServiceNow CSM Certification (mandatory).
- Experience with hands-on configuration and development in CSM.
- Strong understanding of ITIL and service management principles.
- Experience with API integrations (REST, SOAP).
- Strong problem-solving and communication skills.
- Ability to work independently and manage multiple projects.
This is a fully remote position.