Administrateur Service Now

We are seeking a ServiceNow Specialist with hands-on experience in Customer Service Management (CSM) to join our fully remote team. The ideal candidate will have a ServiceNow CSM certification and a deep understanding of best practices. This role is critical for managing CSM processes and ensuring seamless integration within the organization’s service operations.

Key Responsibilities:

• Collaborate with stakeholders to understand business needs and develop efficient workflows and automation within the ServiceNow platform.
• Customize and enhance the platform using JavaScript and third-party tool integrations.
• Manage and maintain the CSM data model, ensuring accuracy and consistency.
• Conduct training for internal teams and end-users to ensure proper platform adoption.
• Troubleshoot and resolve issues in the ServiceNow CSM module.
• Perform system upgrades, configurations, and testing to keep the platform updated.
• Maintain technical documentation, including process flows and customizations.

Key Qualifications:

• ServiceNow CSM Certification (mandatory).
• Experience with hands-on configuration and development in CSM.
• Strong understanding of ITIL and service management principles.
• Experience with API integrations (REST, SOAP).
• Strong problem-solving and communication skills.
• Ability to work independently and manage multiple projects.

This is a fully remote position.