Dutch Speaking Customer Advisor (Remote in Bulgaria)

Are you proficient in Dutch and passionate about delivering top-notch customer service? Join our team in Bulgaria as a Remote Dutch-Speaking Customer Advisor within the e-commerce sector. While previous experience is beneficial, it's not mandatory as we welcome motivated individuals eager to learn. Additionally, for candidates moving from abroad, we provide a comprehensive relocation package covering flights to Sofia and accommodation. Enjoy competitive pay, extensive benefits including health and life insurance, and numerous opportunities for career advancement.

Responsibilities:

• Exceptional Customer Support: Your main role as a Remote Dutch-Speaking Customer Advisor involves providing outstanding assistance to Dutch-speaking customers through various channels such as email, chat, and phone. Address inquiries, offer product details, process orders, and efficiently resolve issues to ensure a positive customer journey.
• Order Handling: Manage customer orders by overseeing processing, tracking, and resolving any issues that may arise. Collaborate with internal teams, logistics partners, and suppliers to ensure timely and smooth order fulfillment.
• Product Expertise: Develop a comprehensive understanding of our products and services to provide accurate information to customers. Stay updated on product features, promotions, and policies to effectively address customer queries.
• Issue Resolution: Identify and troubleshoot customer problems, finding suitable solutions promptly. If necessary, escalate complex cases to senior team members or management to ensure swift resolution and customer satisfaction.
• Feedback Gathering: Collect and document customer feedback, suggestions, and complaints to identify areas for improvement. Collaborate with cross-functional teams to implement proactive measures and enhance overall customer satisfaction.
  
  
  

Qualifications:

• Fluent in Dutch (both verbal and written) is a prerequisite.
• Proficient communication skills in English.
• Prior experience in customer service or e-commerce is beneficial but not mandatory.
• Strong interpersonal skills and a customer-centric mindset.
• Proactive attitude and adaptability to a fast-paced environment.
  
  
  

Benefits:

• Competitive Compensation: Receive a competitive salary package based on your qualifications and experience.
• Relocation Support: For candidates relocating from other locations, we offer a comprehensive package covering flights to Sofia and accommodation.
• Health and Life Insurance: Enjoy access to comprehensive health and life insurance coverage for you and your family.
• Career Growth Opportunities: Benefit from various avenues for career advancement within the e-commerce industry. Participate in training programs and mentorship initiatives to support your professional development.
• Dynamic Work Environment: Join a dynamic and inclusive workplace culture that encourages collaboration, innovation, and teamwork.
• Work-Life Balance: Enjoy flexible working arrangements and a supportive environment that promotes a healthy work-life balance.
• Professional Development: Engage in ongoing training and development activities to enhance your skills and expand your knowledge in customer service and e-commerce operations.
  
  
  

Join Our Team:If you're fluent in Dutch and excited about the prospect of a fulfilling career in customer service within the e-commerce industry, apply now to become our Remote Dutch-Speaking Customer Advisor in Bulgaria. Experience competitive pay, comprehensive benefits, and ample opportunities for career growth and development as you contribute to our team's success!