Job Description
LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button. But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.
Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision
We are seeking a skilled and motivated Multi-System Administrator and telephony specialist to join our dynamic team. This role is integral in managing and optimizing our Zendesk instance and related cloud-based services to enhance operational efficiency and customer satisfaction
.
Responsibilitie
- s:System Administration, maintenance, and optimizati
- onOversee and manage the Zendesk instance across multiple brands, ensuring a scalable and standardized platfor
- m.Monitor and optimize the performance of automation, triggers, and workflows, using performance data to identify and address pain point
- s.Managing the setup, configuration, and administration of telephony contact center platforms (AWS and Five
- 9)Establish and maintain procedures consistent with company policies for efficient platform administratio
- n.Administer additional cloud-based services, including Atlassian (Confluence, Jira, Atlas), Zapier, Front, Tableau, Slack, and Metabas
- e.Develop and manage automations such as triggers, rules, workflow processes, and chatbot mappin
- g.Automate workflows where possib
- leWork closely with sales and operations teams to support internal nee
- dsAct as the primary technical contact for Zendesk, troubleshooting, and resolving performance issue
- s.Onboarding and offboarding employees from necessary system
s.
Requireme
- ntsProven experience in managing and administering Zendesk and other cloud-based systems. (5+ years experience preferr
- ed)Strong understanding of CRM platforms, integrations, and automati
- on.Strong telephony experience and contact center solutio
- ns.Excellent analytical and problem-solving skil
- ls.Ability to collaborate effectively with cross-functional tea
- ms.Experience in developing strategic initiatives and process improvemen
- ts.Strong communication and interpersonal skil
- ls.Zendesk Support Administrator certification preferred with knowledge of other cloud-based services, including Atlassian (Confluence, Jira, Atlas), Zapier, Front, Tableau, Slack, and Metaba
se.
Bene
- fitsFully remote position: Work remotely from anywhere you w
- ant.10-12 hrly