Director of UX and Digital Design

THE TEAM YOU WILL BE JOINING:

• HQ in Charlotte, NC metro area with multiple locations across southeastern United States
• Privately held $200M service-based business with both an end-consumer and B2B customer profile that is poised for substantial growth.
• The leadership team is well established with a long and rich history of successful growth and acumen for progressive changes in the industry.
• Culture is to be an employee-oriented, high-performance organization that emphasizes empowerment, quality, productivity, and high integrity.

LOCATION:

• On-site in Charlotte, NC (Relocation assistance offered for non-local candidates)

WHAT THEY OFFER YOU:

• A chance to work with a highly visible leadership team that is engaged in the business and familiar with details of the operations.
• Partnership with executive team that has a mentorship focus, yielding a significant professional development and growth opportunity.
• Incredible office space with a café, smoothie bar, fitness center w/ personal trainer, etc.
• Fantastic benefits including medical, dental, vision, 401k, and more!

WHY THIS ROLE IS IMPORTANT:

• Lead and drive the UX and optimization strategy, ensuring seamless user experiences across web and mobile platforms by balancing user needs, business goals, and performance metrics.
• Define and implement UX metrics and research strategies to guide ongoing improvements and ensure alignment with product and business objectives.
• Collaborate with Product Management and other teams to shape the user experience vision, integrating the latest technologies and best practices.
• Oversee the execution of user-centered design solutions, optimizing interactions across all digital touchpoints and ensuring alignment with technical and platform constraints.

THE BACKGROUND THAT FITS:

• 5+ years of hands-on experience with UX design and research, mobile design, and web design within the B2C industry.
• Understanding of UX flows, UX development and requirements management, and UX best practices.
• Ability to own the customer journey and develop insights and recommendations to drive growth with a consumer-centric mindset.
• Skilled in Figma, Microsoft Office Suite, and Adobe Creative Suite.
• Portfolio outlining UX expertise and examples is required