Job Description
THE TEAM YOU WILL BE JOINING:
- HQ in Charlotte, NC metro area with multiple locations across southeastern United States
- Privately held $200M service-based business with both an end-consumer and B2B customer profile that is poised for substantial growth.
- The leadership team is well established with a long and rich history of successful growth and acumen for progressive changes in the industry.
- Culture is to be an employee-oriented, high-performance organization that emphasizes empowerment, quality, productivity, and high integrity.
LOCATION:
- On-site in Charlotte, NC (Relocation assistance offered for non-local candidates)
WHAT THEY OFFER YOU:
- A chance to work with a highly visible leadership team that is engaged in the business and familiar with details of the operations.
- Partnership with executive team that has a mentorship focus, yielding a significant professional development and growth opportunity.
- Incredible office space with a café, smoothie bar, fitness center w/ personal trainer, etc.
- Fantastic benefits including medical, dental, vision, 401k, and more!
WHY THIS ROLE IS IMPORTANT:
- Lead and drive the UX and optimization strategy, ensuring seamless user experiences across web and mobile platforms by balancing user needs, business goals, and performance metrics.
- Define and implement UX metrics and research strategies to guide ongoing improvements and ensure alignment with product and business objectives.
- Collaborate with Product Management and other teams to shape the user experience vision, integrating the latest technologies and best practices.
- Oversee the execution of user-centered design solutions, optimizing interactions across all digital touchpoints and ensuring alignment with technical and platform constraints.
THE BACKGROUND THAT FITS:
- 5+ years of hands-on experience with UX design and research, mobile design, and web design within the B2C industry.
- Understanding of UX flows, UX development and requirements management, and UX best practices.
- Ability to own the customer journey and develop insights and recommendations to drive growth with a consumer-centric mindset.
- Skilled in Figma, Microsoft Office Suite, and Adobe Creative Suite.
- Portfolio outlining UX expertise and examples is required