Job Description
Job Title: Systems Administration Advisor
Location: Ontario, CA (Fully Remote)
Candidate must have experience in:
- Strong L2 Service Desk
- Strong Active Directory Skills
- ServiceNow Proficiency
- Knowledge of Security Operations and Practices
Job Description:
We are seeking a Systems Administration Advisor with 5-6 years of related work experience, including 5+ years in Service Desk/IT Support for a large enterprise of end users in an MS Windows/MS Office environment. The ideal candidate will have 3+ years in a senior Service Desk role.
Requirements:
- Bachelor’s degree in Computer Science or related field
- Advanced knowledge of OS (Windows 10, MAC OS)
- Knowledge of mobile devices (iOS, Android)
- Network fundamentals
- Experience with Citrix Systems applications
- Solid experience with Microsoft infrastructure (Windows, Active Directory, Exchange)
- Experience with Microsoft Office 365
- ITSM systems knowledge (ServiceNow, Remedy)
- Strong communication and customer service skills
- Healthcare application and industry knowledge (helpful)
Responsibilities:
- Provide customer-friendly assistance to clients using IT products and services
- Troubleshoot, diagnose, and resolve or escalate Level 1/2 incidents
- Perform technical customer support via telephone, chat, and email
- Provide level 1 triage and resolutions (password resets, account unlocks, network connectivity)
- Perform callbacks as required
- Act as a subject matter expert (SME) across limited subject areas
- Train and mentor other service desk associates as needed