Information Technology Support Specialist

Company Description

Orbex Solutions is a central London-based company that specializes in providing tailored communications and collaboration solutions for small and medium-sized organizations. We offer a complete end-to-end service, including system design, implementation, support, and network services. Our custom-designed network and cloud services enable businesses to effectively manage their telephone, data traffic, and productivity, leading to more efficient customer services and cost-effective operations. With partnerships with renowned manufacturers and vendors, we ensure that our communications infrastructure is based on a solid foundation.

What will you do

• Provide exceptional technical support related to cloud hosting, network services and information technology via calls, chats, and emails to the UK base
• Diagnose and resolve technical problems, installing and configuring software and hardware, and providing assistance with IT-related inquiries.
• Liaise with the team to ensure smooth installations and fast resolutions to all support enquiries.
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client's products and services
• Securely work with customers' sensitive information
• Communicate with our vendors and service providers to identify and troubleshoot technical issues

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Prior experience in tech support, desktop support, or a similar role
• Strong troubleshooting and problem-solving skills, attention to detail
• Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
• Basic understanding of cybersecurity, working experience with ISP
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Benefits and Perks:

• Flexible schedule
• Work fully remotely
• Salary range BAM 2000 to 3000 depending on experience.
• Local taxes and benefits through the local partner
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation

Qualifications

• Technical Support and Troubleshooting skills
• Desktop Computers and Information Technology knowledge
• Experience in providing Help Desk Support
• Excellent problem-solving and communication skills
• Ability to work independently and remotely
• Familiarity with network configuration and systems administration
• Industry certifications such as Microsoft Certified Professional (MCP) are a plus

Will be a great plus:

• Experience with Zoho or similar CRM systems
• Experience with engineers
• Degree in computer science or information technology
• Certification in Microsoft or Cyber Security

We take care of our team by providing them with unlimited support, a personalized approach, and a consistently positive experience.

We welcome people with various backgrounds and experiences. Send your CV in English, detailing your outstanding skills.