Job Description
Company Description
Orbex Solutions is a central London-based company that specializes in providing tailored communications and collaboration solutions for small and medium-sized organizations. We offer a complete end-to-end service, including system design, implementation, support, and network services. Our custom-designed network and cloud services enable businesses to effectively manage their telephone, data traffic, and productivity, leading to more efficient customer services and cost-effective operations. With partnerships with renowned manufacturers and vendors, we ensure that our communications infrastructure is based on a solid foundation.
What will you do
- Provide exceptional technical support related to cloud hosting, network services and information technology via calls, chats, and emails to the UK base
- Diagnose and resolve technical problems, installing and configuring software and hardware, and providing assistance with IT-related inquiries.
- Liaise with the team to ensure smooth installations and fast resolutions to all support enquiries.
- Ensure customers' satisfaction with any interaction
- Maintain working knowledge of our client's products and services
- Securely work with customers' sensitive information
- Communicate with our vendors and service providers to identify and troubleshoot technical issues
What you need to succeed in this role:
- Excellent English communication skills (at least C1 for both spoken and written)
- Prior experience in tech support, desktop support, or a similar role
- Strong troubleshooting and problem-solving skills, attention to detail
- Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
- Basic understanding of cybersecurity, working experience with ISP
- Customer-oriented and responsible attitude
- Excellent interpersonal skills
Benefits and Perks:
- Flexible schedule
- Work fully remotely
- Salary range BAM 2000 to 3000 depending on experience.
- Local taxes and benefits through the local partner
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
Qualifications
- Technical Support and Troubleshooting skills
- Desktop Computers and Information Technology knowledge
- Experience in providing Help Desk Support
- Excellent problem-solving and communication skills
- Ability to work independently and remotely
- Familiarity with network configuration and systems administration
- Industry certifications such as Microsoft Certified Professional (MCP) are a plus
Will be a great plus:
- Experience with Zoho or similar CRM systems
- Experience with engineers
- Degree in computer science or information technology
- Certification in Microsoft or Cyber Security
We take care of our team by providing them with unlimited support, a personalized approach, and a consistently positive experience.
We welcome people with various backgrounds and experiences. Send your CV in English, detailing your outstanding skills.