Job Description
Job Description
What's in it for you? 
- Manage global Salesforce.com business application across Sales, Marketing, Finance, Services, and other organizations by resolving production support tickets, treating logged issues, managing users, and coordinating escalations as necessary.
- Perform Salesforce.com support across all processes related to the deployment of Salesforce Lead, Opportunity, Quote, Contract and Subscription, Renewals and Sales Orders.
- Create and manage all aspects of users’ security; profiles, roles, permissions, and sharing rules.
- Experience with SOX compliance.
- Experience writing and maintaining standard helpdesk procedures and documentation.
- Assist users in creating self-service reports.
- Perform tasks as needed to monitor corporate adherence to standard processes and compliance with corporate policies.
- Provide quality assurance testing of business enhancements and reports on as needed basis.
- Configure Salesforce maintenance request.
- Prepare and execute data migrations.
- Document knowledge base articles and system process flows.
- Mentor and lead junior level admins.
- Learn and support other applications as needed (Varicent, DocuSign, NetSuite and Zendesk, to name a few)
- Occasional after-hours support may be required due to high volumes of tickets. This may include after hours during Month, Quarter and Year end.
- Bachelors’ degree or in the process of a bachelor’s degree preferred.
- 5-6 years of experience delivering Salesforce application technical services (custom objects & fields, workflow and validation rules, page layouts, reports & dashboards).
- Salesforce Administration certification required.
- Salesforce CPQ Specialist certification (not required but preferred)
- Experience with setting us role, profile and permission base settings and SOX compliance.
- Experience with Salesforce CPQ preferably with a SaaS based business.
- Experience with data tools like Data Loader and Demand Tools preferred.
- Experience in supporting 1,500+ SFDC users preferred.
- Experience with other applications, such as Varicent, DocuSign, and Zendesk is a plus.
- Willingness to participate in Trailhead courses, obtain Salesforce certification(s) and eager to learn new technologies and take on additional responsibilities.
- Ambitious, highly motivated team player committed to delivering outstanding customer support aligned with Business Systems initiatives.
- Possess an understanding of commercial sales processes; demand generation, lead, opportunity, contract, sales order and booking management.
- Experience with Jira and Confluence.
- Experience with data management with focus on attention to detail.
- Excellent written and verbal communication skills with the ability to work across the organization with users at various levels of application proficiency.
- Ability to effectively juggle multiple tasks at the same time.
What's in it for you? 
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
- A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
- Attractive compensation packages and stock purchase options with numerous benefits and advantages.
- We offer attractive compensation packages and stock purchase options with numerous benefits and advantages. 
- Dynatracers come from different countries and cultures all over the world, speaking various languages. English is the one that connects us (55+ nationalities). If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.