Senior Project & Account Manager

Senior Project & Account Manager

On-site | Abu Dhabi

AppliedAI is a pioneering AI technology company headquartered in Abu Dhabi, committed to innovation and excellence in artificial intelligence solutions across regulated industries such as healthcare, insurance, government, and financial services.

As a Senior Project & Account Manager, you'll lead strategic initiatives that drive significant business impact for our customers. Beyond traditional execution, you will act as a trusted adviser, helping clients unlock the full potential of our products while ensuring projects remain on track. This role requires a blend of high-level commercial nous, project rigour, and the ability to foster deep, productive relationships with senior stakeholders to identify and nurture new growth opportunities.

Key Responsibilities:

Strategic Customer Partnership

• Act as a trusted adviser to the client, moving beyond execution to help them understand and realize the long-term value and potential of the product.
• Build and maintain positive, productive relationships with key customer stakeholders, ensuring high levels of alignment and satisfaction.
• Identify opportunities for new engagements or revenue streams by deeply understanding the client’s business challenges and strategic goals.
• Bridge the gap between technical delivery and business value, ensuring the client views the partnership as a strategic asset.

Project Delivery & Commercial Execution

• Own the full delivery lifecycle, from scoping and planning to post-go-live stabilization, ensuring all SOW commitments are met or exceeded.
• Maintain a sharp commercial focus, managing project budgets, resource allocation, and change control to protect margins and drive efficiency.
• Keep projects on track through rigorous planning, RAID management, and proactive milestone tracking.
• Establish and lead executive governance (Steering Committees, Business Reviews) that focuses on both health metrics and strategic outcomes.

Risk, Scope & Quality Advocacy

• Proactively identify risks and blockers, leading resolution strategies that protect the client’s timeline and our commercial interests.
• Navigate complex stakeholder environments to build consensus and drive decision-making.
• Manage scope with commercial sensitivity, guiding stakeholders through change-control processes while identifying where scope expansion adds genuine value.

Experience & Skills

Required:

• 4 – 7+ years of experience in project management or delivery, with a significant portion spent within a consulting or professional services firm.
• Demonstrated ability to manage project P&L, identify up-sell opportunities, and negotiate scope changes effectively.
• Exceptional ability to build rapport and influence at the C-suite and Director level.
• Experience delivering complex SaaS, AI, data, or automation projects, with the ability to translate technical potential into business outcomes.
• Strong command of Agile, Waterfall, and hybrid methodologies, tailored to meet specific client needs.

Nice to Have:

• Background in Customer Success or Business Development.
• Experience in enterprise-scale workflow automation or digital transformation.
• Relevant certifications (PMP, PRINCE2, ScrumMaster) or a background in business strategy.

Attributes & Behaviours:

• Consultative Mindset: You don't just "manage" a project; you advise the client on the best path to success.
• Entrepreneurial Spirit: You naturally spot opportunities to expand the partnership and add more value to the client’s business.
• High Emotional Intelligence: You can read the room, manage conflicting interests, and build empathy across functional boundaries.
• Autonomous & Structured: You bring order to ambiguity and operate with minimal direction, escalating with solutions rather than just problems.
• Resilient & Energetic: You thrive in fast-paced, scaling environments and bring a sense of ownership to every client interaction.

Benefits:

• Opportunity to work with a leading AI technology company.
• Collaborative and innovative work environment.
• Growing, entrepreneurial and forward-thinking culture.
• Career growth and professional development opportunities.
• Exposure to a thriving ecosystem working from our Abu Dhabi HQ.
• 21 days of paid annual leave.
• Company provided health insurance.
• Visa sponsorship for international candidates.