AI Summary
We are seeking a hands-on IT Manager to own and operate our end-to-end technology environment across multiple initiatives. This person will also bring AI fluency and implement AI agents/automations safely.
Key Highlights
Manage end-to-end technology environment across multiple initiatives
Implement AI agents/automations safely
Balance reliability, security, and speed
Key Responsibilities
Manage uptime, performance, backups, versioning, and change management across all web properties
Manage hosting environments, DNS, SSL/TLS, CDN, caching, WAF, and domain portfolio hygiene
Manage OTT infrastructure and vendor ecosystem
Manage cybersecurity and risk management
Manage email, identity, devices, and IT support
Manage SaaS applications and vendor management
Implement AI applications and agent-enabled operations
Technical Skills Required
Nice to Have
OTT or streaming platform operational experience
Familiarity with WAF/CDN tools, monitoring stacks, and log analysis
Practical experience implementing AI agents/automation with security guardrails
Job Description
Job Description: IT Manager (Web, OTT, Cybersecurity & AI Ops) — Remote (India)
Company: Knowledge Networks
Platform Portfolio: Websites across initiatives + OTT
Location: Remote
Type: Full-time
Role Summary
We are seeking a hands-on, security-minded IT Manager to own and operate our end-to-end technology environment—websites, OTT platform operations, hosting, cybersecurity, email, SaaS applications, identity access, vendor management, and IT support—across multiple initiatives. This person will also bring AI fluency and implement AI agents/workflows to automate operations, improve responsiveness, and reduce risk.
This is a high-ownership role for someone who can balance reliability + security + speed, and who communicates clearly with non-technical stakeholders.
Key Responsibilities
1) Portfolio Ownership: Websites + Hosting + Performance
- Own uptime, performance, backups, versioning, and change management across all web properties.
- Manage hosting environments (cloud/VPS/managed hosting), DNS, SSL/TLS, CDN, caching, WAF, and domain portfolio hygiene.
- Establish a lightweight release process (dev/stage/prod), rollback plans, and documentation.
- Monitor site health (uptime, errors, latency), implement alerts, and resolve incidents quickly.
- Manage OTT infrastructure and vendor ecosystem (CMS, streaming pipeline, CDN, player integrations, analytics).
- Ensure platform availability, security posture, DRM/asset protection where applicable, and performance optimization.
- Coordinate app/feature updates, QA checks, and incident response across vendors and internal stakeholders.
- Maintain operational dashboards and monthly reliability reports.
- Own security baselines for endpoints, domains, hosting, SaaS tools, and admin accounts.
- Implement/maintain: MFA, SSO (where possible), password management, least-privilege access, and periodic access reviews.
- Establish incident response playbooks: phishing, credential compromise, website defacement, DDoS, data leakage, ransomware.
- Run routine vulnerability management: patching cadence, scanning, penetration testing coordination, and remediation tracking.
- Strengthen email security: SPF/DKIM/DMARC, anti-phishing training, monitoring and enforcement.
- Administer Google Workspace/Microsoft 365 (as applicable), shared mailboxes, groups, permissions, and retention policies.
- Manage endpoint security and device hygiene for remote teams (laptops, mobile access, remote wipe policies).
- Provide Tier-1/2 support (or manage vendors): onboarding/offboarding, access provisioning, troubleshooting, SOPs.
- Own a portfolio of tools across initiatives (CRM, webinar tools, podcast tools, project management, finance, analytics, etc.).
- Manage procurement, renewals, licenses, and vendor SLAs; reduce tool sprawl and cost.
- Maintain a central inventory: domains, hosting, credentials vault, integrations, billing owners, renewal dates.
- Identify repetitive operational tasks and implement AI agents/automations safely (with clear guardrails, audit logs, and human-in-the-loop controls).
- Examples may include:
- Automated triage of support tickets and security alerts.
- Website uptime monitoring + auto-incident summaries + suggested remediation steps.
- Content ops assistants (metadata tagging, publishing checklists, broken-link detection).
- Vendor invoice/reconciliation automation and renewal alerts.
- Standardized onboarding/offboarding assistants across initiatives.
- Drafting/maintaining SOPs and technical documentation from runbooks.
- Ensure AI systems follow data security and privacy best practices (no secrets in prompts, secure connectors, access controls).
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Required Qualifications
- 5+ years in IT operations, web infrastructure, or security-focused sysadmin/IT manager roles.
- Strong experience managing web hosting, DNS, SSL, backups, and performance optimization.
- Hands-on cybersecurity fundamentals: IAM, MFA, endpoint security, vulnerability management, phishing defense, incident response.
- Experience administering Google Workspace or Microsoft 365.
- Comfort coordinating multiple vendors and managing priorities across multiple stakeholders.
- Strong documentation habits and ability to communicate clearly with non-technical teams.
Preferred Qualifications
- OTT or streaming platform operational experience (CDN, video workflows, player integrations, analytics).
- Familiarity with WAF/CDN tools, monitoring stacks, and log analysis.
- Working knowledge of cloud platforms (AWS/Azure/GCP), containers, or CI/CD (helpful but not mandatory).
- Practical experience implementing AI agents/automation (RPA, workflows, scripting, or agent frameworks) with security guardrails.
- Experience supporting distributed teams across time zones.
Core Skills & Traits We Value
- High ownership and “run toward the fire” incident response mindset.
- Security-first, but pragmatic—knows how to ship improvements without creating bottlenecks.
- Process builder: creates repeatable SOPs and makes systems easier to operate over time.
- Calm communicator: gives crisp updates during incidents and sets expectations well.
- Automation mindset: always looking for ways to reduce toil.
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- Hosting/CDN/WAF: Cloudflare (or equivalent), managed hosting/VPS, SSL automation
- Monitoring/Alerting: uptime monitoring, log aggregation, security alerts
- Workspace: Google Workspace / Microsoft 365 admin
- Security: password manager, endpoint protection, vulnerability scanner
- Automation/AI: workflow automation tools, scripting, agent-based operations with audit logging
How to Apply
Please share:
- Resume/LinkedIn
- A short note describing:
- One major web/hosting incident you handled and what you changed afterward
- Your approach to cybersecurity for small/medium orgs
- 2–3 examples of automations or AI workflows you’ve implemented (or would implement here)
We’re hiring: IT Manager (Web, OTT, Cybersecurity & AI Ops) — Remote
Organization: Knowledge Networks | Portfolio: Multi-initiative websites + OTT
Knowledge Networks is looking for a hands-on IT Manager to own our end-to-end tech operations across multiple initiatives—websites, hosting, cybersecurity, email/identity, SaaS applications, and our OTT platform (Moonshots.TV). We also want someone who can deploy AI agents/automation to streamline operations and reduce manual workload—safely and with strong governance.
What you’ll own
- Website & hosting operations: uptime, performance, backups, DNS, SSL, CDN/WAF, releases & monitoring
- Moonshots.TV operations: reliability, vendor coordination, streaming/analytics workflows, incident handling
- Cybersecurity: MFA/SSO, access control, phishing defense, vulnerability management, incident response playbooks
- Email + IT support: Google Workspace/M365 admin, onboarding/offboarding, device/access hygiene
- SaaS & vendors: licensing, renewals, tool rationalization, SLAs, documentation
- AI ops optimization: implement practical AI agents/workflows (alert triage, publishing checks, automation, reporting) with guardrails and auditability
- 5+ years in IT ops / sysadmin / security-focused IT roles
- Strong fundamentals in web hosting + cybersecurity + identity/email admin
- Comfort managing vendors and supporting distributed teams
- A builder mindset: you document, automate, and improve systems continuously
- Bonus: OTT/streaming ops experience + experience implementing AI/automation workflows
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