Senior Power BI and Toll Operations Analyst

Job Category: Power BI Toll Operations Analyst

Job Type: Onsite

Job Location: Florida Ocoee

Compensation: Depends on Experience

W2: W2-Contract Only; Kindly note that applications on a C2C basis will not be considered for this role.

C2C: Contract - W2

Job Description

Visa Requirement:

We are considering candidates who are authorized to work in the United States under the following visa categories only: H4-EAD, GC Holder, GC-EAD, or U.S. Citizen (USC).

Job Summary

The Senior Power BI & Toll Operations Analyst will lead the design, development, and enhancement of dashboards and reports to monitor toll operations and performance. This senior role involves strategic collaboration with cross-functional teams, advanced data analysis, troubleshooting complex systems, supporting toll lane installations/upgrades, and mentoring junior analysts.

Key Responsibilities

Design, develop, and optimize Power BI dashboards and reports for toll operations and performance monitoring.

Collaborate with database and toll teams to connect data sources, ensure data integrity, and streamline reporting.

Perform daily/weekly monitoring and advanced analysis of lane performance reports and dashboards.

Conduct hyper-care monitoring of new and upgraded lanes; provide guidance on performance issues.

Perform basic and advanced lane/plaza fault isolation and third-level support for roadside servers, databases, and software.

Investigate operational, financial, and maintenance anomalies; perform root cause analysis and prepare executive summaries.

Oversee the setup and monitoring of new lane system installations and upgrades.

Develop and maintain Standard Operating Procedures (SOPs) for SunWatch and other monitoring systems.

Coordinate with internal vendors and escalate critical incidents to ensure timely resolution.

Identify gaps in existing processes, recommend improvements, and lead initiatives to enhance efficiency, accuracy, and reporting quality.

Mentor and guide junior analysts in Power BI, data modeling, and toll operations analysis.

Required Qualifications & Skills

Bachelor’s Degree in Computer Science, Information Systems, Data Analytics, or related field, or equivalent work experience.

12+ years of experience in business intelligence, reporting, and analytics, with strong proficiency in Power BI.

Extensive experience in data modeling, dashboard design, and performance optimization.

Familiarity with tolling or transportation systems preferred.

Advanced Power BI skills: report development, DAX, Power Query, and complex data modeling.

Deep knowledge of toll lane theory of operation and advanced troubleshooting techniques.

Proficiency in Linux commands, server support, and network/system management tools (e.g., CA Unicenter, Orion).

Strong SQL query skills for complex data extraction and analysis.

Advanced Excel skills: macros, Visual Basic, Pivot Tables; plus proficiency in MS Word and PowerPoint.

Proven analytical and problem-solving skills for trend identification, root cause analysis, and executive reporting.

Experience leading teams, mentoring analysts, and driving process improvements.

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JPS-5272 / Senior Power BI & Toll Operations Analyst

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