ServiceNow Developer/Consultant

Job Description

Job Title: ServiceNow Developer / Consultant

Location: Gulberg Greens, Islamabad (6:00 PM to 2:00 AM)

Employment Type: Full-Time (Onsite)

Experience Required: 3+ years

Industry: Technology services and Digital transformation

Notice Period: Immediate Joiners / 15 Days Preferred

About the role:

We are looking for a ServiceNow Developer with at least 3 years of hands-on experience to

contribute to the design, development, and implementation of enterprise-wide ServiceNow

solutions. The ideal candidate must have experience across a wide range of modules, strong

scripting capabilities, and a solid understanding of ServiceNow's platform capabilities including

integrations, automation, and application development.

Key Responsibilities:

• Design, develop, and configure scalable ServiceNow applications using best practices.

• Implement, customize, and support a broad range of modules including ITSM,

SPM/PPM, ITAM, ITOM, HRSD, CSM, SecOps, and GRC.

• Create workflows using Flow Designer and Workflow Editor for automating business

processes.

• Develop and maintain custom Script Includes, Business Rules, UI Policies, Client Scripts,

and Scheduled Jobs.

• Build integrations with third-party systems using REST, SOAP, and IntegrationHub,

including development of reusable Spokes.

• Configure and manage CMDB, Asset Management, and Service Catalog including

request workflows, SLAs, approvals, and notifications.

• Use ATF (Automated Test Framework) to design and run test cases for validating

platform customizations and deployments.

• Support custom and out-of-the-box reporting, dashboards, and Performance Analytics

(PA).

• Work on Service Portal customization and widget development.

• Ensure security and access control using ACLs and role-based configurations.

• Participate in Agile development processes including sprint planning and story grooming.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• 3+ years of experience working with the ServiceNow platform.

• Experience with ServiceNow scripting (JavaScript), REST/SOAP integrations, and

ServiceNow APIs.

• Familiarity with Agile/Scrum methodologies.

• ServiceNow certifications (e.g., CSA, CIS-ITSM, CIS-Risk, CIS-SPM) are a plus.

Technical Skill Set:

Core ServiceNow Modules

• ITSM: Incident, Problem, Change, Request, Knowledge, Service Catalog

• ITOM: Discovery, Service Mapping, Event Management, CMDB

• ITAM: Hardware Asset Management (HAM), Software Asset Management (SAM)

• SPM / PPM: Demand, Project, Resource, Program, Roadmap Planning, Time Cards

• HRSD, CSM, SecOps, GRC (optional/project-dependent)

Automation & Custom Development:

• JavaScript (server-side & client-side)

• Glide APIs, GlideAjax

• Script Includes, Business Rules, UI Policies, UI Actions, Client Scripts

• Flow Designer, Workflow Editor, Orchestration

• Scheduled Jobs, Scripted REST APIs

• Automated Test Framework (ATF)

Integration:

• IntegrationHub, Custom Spokes

• REST / SOAP APIs

• OAuth 2.0, Basic Auth, MID Server

• External integrations with tools like Jira, Azure DevOps, SAP, Active Directory, etc.

Other Key Areas:

• Service Portal: Widget customization and UI design

• CMDB modeling and management

• Asset lifecycle tracking (HAM/SAM)

• Performance Analytics (PA), Dashboards, Reporting

• ACL and Security Rules

• Scoped Applications and Application Scope Management

• Update Sets, Source Control Integration (Git)

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) – Required

• Certified Application Developer (CAD) or Implementation Specialist Certifications (SPM,

ITSM, ITAM, etc.) – Preferred

• Experience with Agile methodologies (Jira, ADO, or ServiceNow Agile 2.0)

• Familiarity with CI/CD pipelines and DevOps practices in ServiceNow environments

• Understanding of the ITIL framework

Soft Skills:

• Strong communication and stakeholder engagement skills

• Self-motivated with ability to work independently and collaboratively

• Strong problem-solving and debugging skills

• Attention to detail and quality assurance mindset

What We Offer

• Competitive Base Salary: Commensurate with experience and industry standards

• Performance-Linked Bonuses: Recognition and rewards tied directly to your impact.

• Global Exposure: Work on impactful projects with international clients using cutting-

edge technologies.

• Inclusive Culture: A dynamic, diverse, and collaborative team environment.

• Relocation Assistance: We offer relocation assistance for qualified candidates. Details

will be discussed during the interview process.

Why Join Us:

• Opportunity to work on enterprise-scale ServiceNow implementations.

• Collaborative and innovative work environment.

• Professional growth with ongoing learning and certification support.

• Competitive compensation and benefits.

Apply now and be part of a team that’s modernizing workflows and driving digital transformation.