Join our team as an IT Service Desk Support Engineer to provide technical support to users across multiple countries. You will handle incoming help desk phone calls, resolve tickets rapidly, and escalate issues as needed. The role is fully remote and requires strong verbal communication skills, experience with O365 Admin, and expertise in Intune.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
IT Service Desk / IT Support Engineer- UK Shift (mid shift in PH) - Fully remote
We are looking for an IT Service desk specialist to join an existing team in supporting IT Service desk users across an number of countries, the role is fully remote and will invoice handling incoming help desk phone calls, resolving tickets rapidly and where needed escalating issues. The team work on a rota system covering 24/7 with a mix of UK and APAC hours, with an on-call rota for weekends.
We are looking for IT Service Desk Support engineers with the following skills/experience:
- Very strong verbal communications (in English)
- Extensive experience of O365 Admin and O36 issue resolution
- Expertise with Intune
- Used to working in an MSP environment or on a busy support team resolving a high number of tickets per day
- Active Directory
- L1 and L2 support experience
- Ideally experience supporting international users