Senior Software Engineer - Telephony Integration

About Aurelian

Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9-1-1 dispatchers focus their time and energy where its needed most: actual emergencies.

Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.

But whats most shocking is 60-80% of the calls 9-1-1 operators take arent even emergencies. Theyre administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. Our conversational AI answers these administrative calls, reducing hold times, and freeing up human operators to deal with emergent situations.

Aurelian is currently live in centers across the country, and answers thousands of non-emergency calls every day. We are hiring people to help us continue to scale and make real positive impact on public safety infrastructure in the US.

What Youll Be Doing

• Develop and maintain integrations between legacy telephony systems and Aurelians cloud platform.
• Optimize the audio processing and metadata pipelines to ensure seamless, reliable data transfer and processing from on-premise systems to the cloud.
• Collaborate closely with customers and technical teams to understand unique system requirements and deliver robust solutions.
• Troubleshoot, diagnose, and resolve integration and data flow issues in production environments.
• Contribute to the evolution of company architecture, ensuring scalable, mission-critical deployments for public safety.
  
  

Who Were Looking For

• 3+ years of professional software engineering experience, ideally with a focus on systems integration or telephony/audio processing.
• Strong experience working with telephony protocols, audio codecs, and data pipelines.
• Proficiency in backend development (Python preferred) and experience building integration bridges between legacy and modern systems.
• Familiarity with cloud-based architectures, real-time audio processing, and handling complex data flows.
• Excellent troubleshooting, problem-solving, and communication skills.
• Ability to thrive in fast-paced and evolving environments.
  
  

If youre eager to make technology that matters and want to shape the future of emergency communications, wed love to hear from you!

Benefits

• Medical, dental & vision insurance coverage
• Unlimited PTO
• WFH stipend for home office
• Relocation stipend
  
  

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