Remote Service Engineer (RSE) - Philips Imaging Products

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Philips. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

Our team enjoys helping each other resolve issues for our customers and taking on projects to better our team. You will combine your technical, networking, and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers with Philips Imaging products.

Your Role

• Acting as a Remote Service Engineer (RSE), the aim of your job is to provide telephone, remote technical support, and provide remote diagnostics to external healthcare customers and field partners utilizing the latest remote access technologies. You will be responsible for:
• Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
• Resolving customer service events by leveraging Philips tools and resources as needed
• Timely escalation of customer product issues for evaluation and action by higher level support
• Utilization of appropriate remote tools to resolve issues and thus avoid dispatching of service call to Field Service Engineer
  
  

You're The Right Fit If

• You’ve acquired 5+ years of experience in Philips Imaging systems
• Your skills include computer networking, technical solutions authoring and ability to solve mechanical and electrical issues
• You have a 2 year associates degree; 4 year technical degree preferred. Experience with SQL and Windows servers preferred, Rhapsody IBE experience preferred. AWS experience also preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re versatile to work with a variety of Philips Products.
  
  

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a Field Based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.
  
  

Philips Transparency Details

The hourly pay range for this position in(AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV) is 37.00 to 59.00 plus overtime eligible and 1st / 2nd shift pay differential.

The hourly pay range for this position in (AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY) is $39.00 to $62.00. plus overtime eligible and 1st/2nd shift pay differential.

The hourly pay range for this position in (AK, DE, MD, NY, RI, or WA) is 41.00 to 65.00 plus overtime eligible and 1st /2nd shift pay differential.

The hourly pay range for this position in (CA, CT, DC, MA, or NJ) is $44.00 to $70.00 plus overtime eligible and 1st / 2nd shift pay differential.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

If you have questions about this posting, please contact support@lensa.com