Certificate Lifecycle Operations Specialist

We have two 12 month contract to hire opportunities for an early-career IT professional with a bachelor’s degree and 0–2 years of experience who brings a foundational understanding of TLS/certificates, basic Linux/Windows command-line skills, and strong operational discipline working in ticket-driven environments. They are detail-oriented, process-focused, and comfortable collaborating across application, infrastructure, and security teams to ensure certificates are accurately tracked, renewed, validated, and documented—helping prevent outages and security incidents in a highly regulated enterprise environment. 100% Remote.

8-5pm - Hours are EST.

• MUST HAVES: Bachelor’s Degree
• 0-2+ years of experience
• Foundational Understanding of TLS/Certificates
• Basic Linux / Windows Command-Line Exposure
• Ticketing & Operational Discipline

• Preferred Experience:Healthcare background/exposure would be nice to have, not required

• About this Role:This team is responsible for daily certificate lifecycle operations across the enterprise.
• Its mission is to prevent certificate-related outages and security incidents by ensuring certificates are identified, renewed, validated, and tracked correctly before expiration.
• The team acts as the first line of defense against certificate failures by:
• Monitoring certificate alerts
• Coordinating renewals with application and platform teams
• Validating certificate replacements
• Ensuring ownership and follow-through
• The team operates within a collaborative, operations-focused environment
• Works closely with: Application teams, Platform / infrastructure teams, Security and compliance partners
• Culture emphasizes: Process adherence, Clear communication, Calm execution during time-sensitive work, Work is structured, predictable, and highly documented, with strong peer support

• D2D Responsibilities:Reviewing certificate expiration alerts and daily queues
• Identifying the owning team for expiring certificates
• Opening or updating tickets to track renewal progress
• Assisting with certificate issuance or reissuance using established tools
• Validating certificate installation (e.g., checking endpoints or configurations)
• Communicating status updates to stakeholders
• Escalating risks when timelines or ownership are unclear
• The work is repeatable, process-driven, and measurable, with clear handoffs.
• ________________________________________
• Performance Expectations & Metrics
• Success in this role is measured by:
• Certificates renewed before expiration
• Accuracy of validation and documentation
• SLA adherence on certificate-related tickets
• Reduction in last-minute escalations
• Clear, professional communication with partner teams
• Consistent use of runbooks and standard procedures
• ________________________________________
• What Makes This Role Unique?
• Direct, visible impact on system reliability and security
• Exposure to a wide range of technologies and application types
• Excellent foundation for careers in:
• Security engineering
• Platform operations
• SRE or infrastructure roles
• Structured learning path with hands-on experience in a critical domain
• Opportunity to become a trusted operational expert in a high-risk, high-value area

Job Description:

Position Purpose:

Builds and maintains data communication networks and optimizing processes, procedures, and standards for the operation of effective data networks, specific to LAN/WAN, mobility, and third-party network management. Monitors network performance, coordinates planned maintenance, adjusts hardware components, and responds to network connectivity issues.

Education/Experience:

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and requires 0 – 2 years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills:

One or more of the following skills are desired.

Experience with Storage Area Network

Experience with Cisco Firewalls

Experience with Other: enterprise wide network projects, including fault tolerant LAN/WAN/SANs and disaster recovery

Experience with Other: implementation and design of QoS and traffic prioritization

Experience with Other: MPLS, ATM, Frame Relay, and SONET network deployments

Soft Skills:

Beginner - Seeks to acquire knowledge in area of specialty

Beginner - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions