Human Resources Operations Specialist

About The Company

Contec is a leading provider of innovative technology solutions dedicated to supporting broadband service providers and electronics OEMs worldwide. Our mission is to extend the service life of customer premise equipment and electronics hardware while maximizing return on investment and enhancing customer experience. Operating through a network of service centers, we utilize proprietary testing and repair technologies to deliver precise and efficient device management. Our low-cost repair locations enable us to balance speed and cost effectively for complex repairs, while our custom kitting resources facilitate the fulfillment of both direct-to-customer and bulk product orders. Committed to fostering a culture of learning and innovation, Contec strives to create an inclusive environment that values diversity, engagement, and discovery.

About The Role

The Human Resources Operations Specialist at Contec plays a vital role in supporting the HR functions by delivering exceptional service and managing a wide range of HR processes. Reporting directly to the Sr. Director of HR Operations, this remote position involves working closely with employees, managers, and external partners to ensure seamless HR service delivery. The role encompasses transactional support for onboarding, internal mobility, relocation, immigration, offboarding, and other employee lifecycle activities. The specialist will handle incoming HR inquiries via Workday cases, emails, and calls, providing accurate guidance and support while maintaining compliance with applicable laws and regulations. This position requires a proactive approach to process improvement, data management, and cross-functional collaboration to enhance the overall employee experience.

Qualifications

• High School diploma or equivalent; Bachelor’s degree in Human Resources or related field preferred
• Minimum of two years of full-time experience in Human Resources
• Proficiency with Human Resources Information Systems (HRIS), preferably Workday
• Intermediate skills in Microsoft Excel, including pivot tables and VLOOKUP functions
• Knowledge of employment laws, regulations, and HR policies
• Experience handling confidential information with integrity and discretion
• Strong analytical, problem-solving, and organizational skills
• Excellent verbal and written communication skills
• Results-oriented with a customer focus
• Ability to manage multiple priorities and meet deadlines effectively
• Team-oriented with the ability to work independently and collaboratively
• SharePoint experience is a plus
  
  

Responsibilities

• Serve as the first point of contact for HR-related inquiries through Workday cases, emails, and phone calls
• Support employee lifecycle processes including onboarding, job changes, compensation adjustments, relocations, and offboarding activities
• Initiate and monitor transaction workflows within the HRIS to ensure data accuracy and timely processing
• Provide guidance to employees and managers on HR policies, programs, and tools
• Ensure compliance with all relevant labor laws and internal policies regarding employee data privacy
• Participate in process improvement initiatives by sharing insights and feedback
• Assist in preparing severance documents and processing related payments
• Respond to unemployment claims and coordinate with external agencies as needed
• Generate and maintain reports within Workday and participate in user acceptance testing
• Coordinate with internal departments such as Payroll, Benefits, Talent Acquisition, and IT for seamless HR operations
• Manage administrative tasks including invoice coding, submitting service tickets to IT, and reporting to government agencies
  
  

Benefits

• Competitive salary package
• Comprehensive health, dental, and vision insurance plans
• Retirement savings options
• Flexible work arrangements, including remote work opportunities
• Paid time off and holidays
• Professional development and training programs
• Inclusive and diverse workplace culture
  
  

Equal Opportunity

Contec is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that a diverse workforce enhances our ability to serve our clients and fosters innovation and growth.