Software Developer and Customer Support Engineer

Job Title: Software Developer & Customer Support Engineer (Full-Time)

Location: GlobalWafers America: Sherman, TX

Department: Information Technology (IT)

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

Summary

GlobalWafers is a global leader in semiconductor technology, providing innovative, advanced technology solutions to leading chip manufacturers to transform lives around the world. With R&D and manufacturing facilities in the U.S., Europe and Asia, the company focuses on innovation throughout our business. We carry this commitment throughout our global sales, manufacturing, and support organizations.

GlobalWafers is currently seeking a highly motivated Engineer who can support both software development and customer support to be physically located at our GlobalWafers America facility in Sherman, TX. This role combines hands-on C# development with end-user support, training, and solution delivery for our help-desk type software platform. The ideal candidate is technically strong, and excellent communicator, and comfortable interacting directly with customers. 

Essential Job Functions

·        Develop, maintain, and enhance software applications using C# and related technologies.

·        Diagnose, troubleshoot, and resolve software issues reported by users.

·        Provide customer support through help-desk channels (email, phone, ticketing system).

·        Conduct user training, product demonstrations, and presentations.

·        Collaborate with cross-functional teams to gather requirements and deliver solutions.

·        Document issues, resolutions, and processes clearly.

·        Participate in product improvement discussions based on feedback.

Ancillary Job Functions

·        Additional duties as assigned.       

Required Qualifications

·        1 to 5 years of professional experience in C# development.

·        Solid understanding of software development principles.

·        Excellent verbal and written communication skills.

·        Strong presentation abilities and user training experience.

·        Ability to manage multiple tasks in a fast-paced environment.

·        Must be willing to relocate locally for onsite work.

·        Willing to travel as business requires.

Preferred Qualifications

·        Experience with help-desk or ticketing systems.

·        Knowledge of SQL, .NET, or Microsoft development tools.

·        Previous customer or technical support experience.

·        Familiarity with enterprise IT service workflows.

·        Web development experience using .NET Core.

Knowledge, Skills, and Abilities

Expertise, talents, characteristics and behaviors which are typically representative, but not all-inclusive, of those commonly associated with the job.

·        Bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent experience).

·        1–5 years of professional experience in C# application development within a structured software environment.

·        Comprehensive understanding of software development principles, methodologies, and best practices.

·        Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly.

·        Proven presentation skills and experience delivering user training sessions.

·        Demonstrated ability to prioritize and manage multiple projects in a dynamic, fast-paced environment.

·        Willingness to relocate locally and work onsite as required.

Work Environment

Environmental or atmospheric conditions are commonly associated with the performance of the functions of the job.

·        This position is based onsite at the GlobalWafers America facility in Sherman, Texas. Remote work is not available. Candidates must be willing to relocate to the Sherman area, as the role may require immediate onsite response to operational needs.

Work Authorization

GlobalWafers America will only employ those who are legally authorized to work in the United States.

·        This is not a position for which sponsorship will be provided.

·        Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work. authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

GlobalWafers America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.