Job Description
83zero is working with a leading SaaS vendor who is expanding it’s Enterprise Technical Support Engineering team!
Our client is looking for technical troubleshooters who come from a software support background, who love solving problems.
Your Responsibilities
- Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
- Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
- Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
- Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
- Work directly with R&D teams
Key Skills
- At least 3 years’ experience in Technical Support or a position of similar nature in a software company.
- Capable of understanding the technical aspects of a complex system.
- Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
- Experience working with Windows, Linux or Unix Operating Systems.
- Must have excellent communication skills and a passion for providing world-class service.
- Experience of directly supporting enterprise-level customers.
- Ability and desire to learn products and technologies.
- Must be able to work independently as well as with others, as part of a domestic and international team.
- Excellent time management, decision making, prioritization and organization skills.
- Excellent English communication skills, any additional European languages would be beneficial.
Ready to Apply?
If this sounds like you, then why are you still reading?!
APPLY NOW!