AI Summary
We are seeking an experienced M365 Administrator to support and manage a global Microsoft 365 environment. This role involves end-to-end administration, monitoring, and optimization of enterprise M365 services. The position requires strong technical expertise, collaboration skills, and flexibility to support different shifts when required.
Key Highlights
Provide comprehensive support for global M365 infrastructure
Manage ticket queues, escalations, and incident workflows
Develop and maintain operational documentation, runbooks, and support templates
Technical Skills Required
Benefits & Perks
Remote work
₹90,000 per month
Job Description
Job Title: M365 Administrator
Location: India – Remote
Duration: 12 Months (Contract)
Pay Rate: ₹90,000 per month
Shift: EST Time Zone
Job Description
We are seeking an experienced M365 Administrator to support and manage a global Microsoft 365 environment. This role involves end-to-end administration, monitoring, and optimization of enterprise M365 services. The position is part of a 24x7 operations model and requires strong technical expertise, collaboration skills, and flexibility to support different shifts when required.
Key Responsibilities
- Provide comprehensive support for global M365 infrastructure, including monitoring, alert management, patching, upgrades, and performance tuning
- Plan, coordinate, and execute M365 maintenance activities
- Administer and support core M365 technologies including Azure, SharePoint, Exchange Online, DaaS, and Intune
- Monitor M365 services, perform initial issue triage, and ensure timely resolution
- Manage ticket queues, escalations, and incident workflows
- Act as an escalation point for complex technical issues and collaborate with global stakeholders
- Develop and maintain operational documentation, runbooks, and support templates
- Support additional SaaS platforms such as Slack and Okta
- Ensure stability, reliability, and continuous improvement of the M365 environment
- 3–5+ years of experience supporting M365 in a global enterprise environment
- Strong hands-on experience with Azure, SharePoint, Exchange Online, Intune, and DaaS
- Experience working with IT Operations Management (ITOM) and monitoring tools
- Proficiency in PowerShell scripting for automation and administrative tasks
- Experience managing incidents, tickets, and escalations in a 24x7 environment
- Excellent communication skills with the ability to collaborate across distributed teams
- Flexibility to support shift rotations and on-call requirements
- Reliable internet connectivity for remote work
- Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
- Microsoft certifications (e.g., M365 Administrator, Azure Administrator)
- Experience with scripting and automation for M365 operations
- Exposure to AI-driven tools or automation in IT operations
- Strong problem-solving mindset and bias for action