Join 7-Eleven Global Solution Center as an IT Operations Lead / Associate Manager to oversee day-to-day IT infrastructure and operational activities, ensuring system reliability, security, and performance.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Why Join 7-Eleven Global Solution Center?
When you join us, you'll embrace ownership as teams within specific product areas take responsibility for end-to-end solution delivery, supporting local teams and integrating new digital assets. Challenge yourself by contributing to products deployed across our extensive network of convenience stores, processing over a billion transactions annually. Build solutions for scale, addressing the diverse needs of our 84,000+ stores in 19 countries. Experience growth through cross-functional learning, encouraged and applauded at 7-Eleven GSC. With our size, stability, and resources, you can navigate a rewarding career. Embody leadership and service as 7-Eleven GSC remains dedicated to meeting the needs of customers and communities.
Why We Exist, Our Purpose and Our Transformation?
7-Eleven is dedicated to being a customer-centric, digitally empowered organization that seamlessly integrates our physical stores with digital offerings. Our goal is to redefine convenience by consistently providing top-notch customer experiences and solutions in a rapidly evolving consumer landscape. Anticipating customer preferences, we create and implement platforms that empower customers to shop, pay, and access products and services according to their preferences. To achieve success, we are driving a cultural shift anchored in leadership principles, supported by the realignment of organizational resources and processes.
At 7-Eleven we are guided by our Leadership Principles. Each principle has a defined set of behaviours which help guide the 7-Eleven GSC team to Serve Customers and Support Stores.
- Be Customer Obsessed
- Be Courageous with Your Point of View
- Challenge the Status Quo
- Act Like an Entrepreneur
- Have an “It Can Be Done” Attitude
- Do the Right Thing
- Be Accountable
About This Opportunity
Job Title: IT Operations Lead / Associate Manager
Job Description:
We are looking for skilled Associate Manager – IT Operations that will be responsible for overseeing day-to-day IT infrastructure and operational activities, ensuring system reliability, security, and performance. This role involves managing IT service delivery, coordinating with cross-functional teams, maintaining compliance with corporate IT policies, and leading initiatives that enhance operational efficiency and end-user satisfaction.
Responsibilities:
- IT Infrastructure Management
• Oversee the operation and maintenance of IT systems including servers, networks, storage, and end-user computing devices.
• Ensure high availability, performance, and security of IT infrastructure across all locations.
• Manage vendor relationships and coordinate support for hardware and software services.
2) IT Service Delivery
• Supervise helpdesk and support operations to ensure timely resolution of user requests and incidents. • Monitor ticket trends and service KPIs to improve IT responsiveness and efficiency.
• Implement ITIL best practices for incident, problem, and change management.
3) System Administration and Maintenance
• Oversee installation, configuration, and updates of operating systems, business applications, and enterprise tools.
• Manage user accounts, access controls, and backup operations in line with data security policies.
• Ensure patch management, antivirus updates, and system monitoring are regularly performed. 4) Asset and License Management
• Maintain accurate inventory of IT assets, software licenses, and service contracts.
• Coordinate with procurement and finance teams for asset lifecycle management, renewals, and audits.
5) Security and Compliance
• Ensure adherence to cybersecurity protocols, data protection regulations, and internal IT policies.
• Conduct periodic system audits, vulnerability assessments, and implement corrective actions.
• Collaborate with the Information Security team to mitigate potential threats and incidents.
6) Team Leadership and Coordination
• Supervise and mentor IT support staff, fostering a collaborative and service-oriented environment.
• Coordinate with business units, vendors, and other technical teams for project and operational support.
• Manage on-call and after-hours support activities when required.
7) Continuous Improvement and Reporting
• Identify opportunities for automation, optimization, and process improvement.
• Prepare periodic reports on IT performance, incidents, and service delivery metrics.
• Support strategic IT initiatives aligned with organizational goals.
8) Audio & Video Support and Coordination
• Act as the primary contact for AV support, managing setup, troubleshooting, and technical assistance during meetings and events.
• Manage audio, video, lighting, live streaming, and recording to ensure high-quality presentations and broadcasts.
• Perform preventive maintenance, equipment testing, and coordinate repairs/upgrades with vendors and internal teams.
• Maintain documentation, ensure compliance with IT/security policies, and train users on AV system usage and best practices.
Technical Skills Required:
• Strong understanding of networking, system administration, and IT security.
• Experience with ITSM tools, monitoring solutions, and asset management systems.
• Excellent communication, analytical, and team leadership skills.
• Certifications such as ITIL, CCNA, MCSA, or equivalent are preferred.
Soft Skills:
• Ability to manage multiple priorities under tight deadlines.
• Strong problem-solving and decision-making skills.
• Proactive, detail-oriented, and customer-focused approach.
• Strong vendor management and stakeholder communication abilities.
Education & Experience:
• Bachelor’s degree in computer science, Information Technology, or related field.
• 8 –10 years of experience in IT operations, infrastructure, or service management.
7-Eleven Global Solution Center is an Equal Opportunity Employer committed to diversity in the workplace. Our strategy focuses on three core pillars – workplace culture, diverse talent and how we show up in the communities we serve. As the recognized leader in convenience, the 7-Eleven family of brands embraces diversity, equity and inclusion (DE+I). It’s not only the right thing to do for customers, Franchisees and employees—it’s a business imperative.
Privileges & Perquisites:
7-Eleven Global Solution Center offers a comprehensive benefits plan tailored to meet the needs and improve the overall experience of our employees, aiding in the management of both their professional and personal aspects.
Work-Life Balance: Encouraging employees to unwind, recharge, and find balance, we offer flexible and hybrid work schedules along with diverse leave options. Supplementary allowances and compensatory days off are provided for specific work demands.
Well-Being & Family Protection: Comprehensive medical coverage for spouses, children, and parents/in-laws, with voluntary top-up plans, OPD coverage, day care services, and access to health coaches. Additionally, an Employee Assistance Program with free, unbiased and confidential expert consultations for personal and professional issues.
Top of Form
Wheels and Meals: Free transportation and cafeteria facilities with diverse menu options including breakfast, lunch, snacks, and beverages, customizable and health-conscious choices.
Certification & Training Program: Sponsored training for specialized certifications. Investment in employee development through labs and learning platforms.
Hassel free Relocation: Support and reimbursement for newly hired employees relocating to Bangalore, India.