Operations & Finance Manager

Compensation: $110,000 – $130,000/year, dependent on experience, plus performance bonus, benefits, cell/laptop. Relocation support considered for strong out-of-province candidates.

Role Overview

We are seeking a high-impact Operations & Finance Manager to lead day-to-day operational execution while ensuring strong financial controls, accurate reporting, and disciplined cash management. This role sits at the intersection of operations, estimating, invoicing, and finance, and is critical to ensuring projects are delivered efficiently, profitably, and with clean, reliable financial data.

This is a hands-on leadership role for someone who enjoys improving processes, coaching teams, and turning operational activity into accurate financial insight. You will oversee office operations, support estimating and job costing discipline, manage revenue-cycle readiness, and maintain core accounting controls, while partnering with external CPAs.

Key Responsibilities

Operations & Team Leadership

• Lead and develop the back-office team, including estimating, billing, administration, and bookkeeping support
• Set quarterly goals, coach performance, and cross-train staff to eliminate single points of failure
• Oversee office operations, document control, and administrative workflows
• Foster a positive, accountable, and collaborative office culture

Estimating, Job Costing & Project Controls

• Work closely with and support the estimating team, with a strong understanding of estimating concepts, pricing structures, and margin drivers
• Understand estimating templates, unit rates, margin targets, and approval thresholds in collaboration with the estimating team
• Review high-value contracts, quotes and change orders from a financial and operational perspective, ensuring proper documentation and alignment with targets
• Support estimate-to-actual analysis and help identify margin leakage or scope gaps
• Ensure purchase orders, labour costs, and change orders align with approved estimates
• Maintain accurate job costing, cost-to-complete, and profitability tracking on all active projects

Revenue Cycle & Invoicing Oversight

• Ensure approved estimates convert into accurate, timely invoices
• Oversee invoicing across multiple builder platforms and internal systems
• Maintain work-in-progress (WIP), unbilled revenue, and change order logs
• Perform pre-invoice and month-end billing audits
• Ensure compliance documentation (WCB, Stat Decs, insurance) accompanies invoices
• Support accounts receivable processes, including customer statements, collections, and payment plans

Finance, Controls & Reporting

• Establish and maintain SOPs and internal controls across estimating, billing, and accounting workflows
• Partner with external CPA on reconciliations, cash flow forecasting, tax filings, and year-end support
• Prepare and analyze financial statements and P&Ls (job-level and company-wide)
• Maintain dashboards covering bookings, hit rate, revenue, margins vs. estimate, DSO, A/R aging, and risk flags
• Reconcile customer deposits, daily banking activity, and revenue-cycle controls

Compliance & Data Integrity

• Oversee records management, vendor onboarding, insurance certificates, licenses, and WCB/WSIB compliance
• Maintain data integrity across ERP/CRM systems (e.g., QuickBooks, BuilderTrend)
• Collect and validate payroll inputs (timesheets, expenses) for approval
• Continuously document, improve, and enforce SOPs

Leadership & Communication

• Work closely with management, project teams, and external partners to maintain operational and financial accuracy
• Communicate clearly, professionally, and approachably with staff and customers
• Demonstrate accountability, sound judgment, and strong problem-solving skills

Qualifications

• 5+ years of leadership experience in trades, construction, or service-based operations
• Strong understanding of estimating concepts, job costing, invoicing, and operational workflows
• Proven experience implementing financial controls, SOPs, and process improvements
• Solid accounting knowledge, including A/R, WIP, cash flow, and financial reporting
• Advanced spreadsheet skills and fluency with systems such as QuickBooks and BuilderTrend
• Excellent communication, coaching, and organizational skills