Systems Engineer II

Location: Remote – India

Reports to: Lead Systems Engineer

Travel: None

Stonebranch builds IT orchestration and automation solutions that transform business IT environments from simple IT task automation into sophisticated, real-time business service orchestration. No matter the degree of automation, the Stonebranch platform is simple, modern, and secure. Using Stonebranch’s Universal Automation Center (UAC), enterprises can seamlessly orchestrate workloads and data across hybrid IT environments. Headquartered in Atlanta, Georgia, with points of contact and support throughout the Americas, Europe, and Asia, Stonebranch serves some of the world’s largest financial, manufacturing, healthcare, travel, transportation, energy, and technology institutions

.
Your Part in this Growth Stor

y:As a Systems Engineer II, you’ll play a pivotal role in driving Stonebranch’s mission to revolutionize IT automation. You’ll be on the front lines supporting our customers, ensuring smooth operation of our Universal Automation Center (UAC), and tackling technical challenges that span diverse enterprise environments. Your expertise will help maintain the reliability and innovation our clients expect, while your contributions to troubleshooting, documentation, and process improvement will directly shape how organizations around the world orchestrate their IT operations in real tim

e.
This is a remote position – candidates can be located anywhere in India. This position will report to the Lead Systems Engine

er.
Your Impact on The Organizati

on: Customer Support & Issue Resolu

• tionProvide Level 1 and Level 2 support for Stonebranch produ
• cts.Gain exposure to handling Level 3 support issues and liaise with Level 3 support when necess
• ary.Provide prompt and accurate feedback to both external and internal custom
• ers.Ensure issues are correctly categorized and SLAs are fulfil
• led.Follow standard procedures for proper escalation of unresolved issues to appropriate internal te
• ams.Maintain positive and professional relationships with custom

ers.Technical Analysis & Troubleshoot

• ing Install software and related requirements across various operating syst
• ems.Recreate complex customer scenarios for troubleshoot
• ing.Identify, document, and report product defe
• cts.Suggest complex workarounds to bypass known iss
• ues.Screen and recommend product enhanceme
• nts.Engage in creative and systematic problem-solving approac
• hes.Occasionally receive guidance from senior team members on complex matt

ers.Documentation & Process Manage

• mentCreate and maintain QMS (Quality Management System) documentat
• ion.Track work items and requests using modern incident reporting syst
• ems.Communicate and collaborate effectively within a globally distributed t

eam.
What You Will Bring to the T

eam: Education & Exper

• ienceBachelor’s degree in Computer Science, Computer Engineering, CIS/MIS, Cybersecurity, Business, or a related field — or equivalent IT experi
• ence.3–7 years of experience in a Technical or Product Support

role.Technical S

• killsStrong troubleshooting skills (requi
• red).Solid understanding of IT infrastructure and operating systems such as UNIX/Linux and Windows Server (z/OS experience is a p
• lus).Intermediate scripting ability (Batch, Bash, Python prefer
• red).Basic knowledge of web application containers (e.g., Tom
• cat).Familiarity with workload automation systems (prefer
• red).Basic networking knowl

edge.Analytical & Problem-Solving Abil

• itiesAbility to diagnose and resolve issues systematically and efficie
• ntly.Strong analytical thinking with attention to technical det
• ails.Proactive and resourceful in identifying solutions and improvem

ents.Communication & Interpersonal S

• killsCustomer-oriented service atti
• tude.Excellent communication and collaboration sk
• ills.Strong command of English, both written and ve

rbal.
Why You’ll Love Stoneb

ranch:At Stonebranch, you’ll join a team that’s redefining what’s possible in IT automation – while being part of a collaborative, inclusive, and globally connected culture. We believe in supporting our people so they can do their best work and grow wi

• th us.Work Flexibility: Enjoy the benefits of a remote-first role, with the autonomy to manage your schedule and collaborate with talented colleagues across the
• globe.Career Growth: Build your career with a company recognized as one of the Atlanta Journal-Constitution’s Top Workplaces 2022, 2023, and
• 2025.Connected Culture: Be part of an open, innovative environment where your ideas are valued and your impact is vi

sible.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected