Inside Sales Team Lead

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a fast-growing, tech-enabled co-living company based in Singapore, reshaping the way young professionals rent and live in urban environments across Southeast Asia. Founded to solve the pain points of traditional renting, the company delivers a seamless, end-to-end rental experience through stylishly furnished homes, flexible lease terms, and all-inclusive pricing covering utilities, Wi-Fi, and cleaning services.

Beyond housing, the company places strong emphasis on community—connecting residents through curated events and shared living experiences. With a customer-first mindset and a mobile-first platform, the business continues to scale rapidly while setting new standards in modern co-living.

About the Role

As an Inside Sales Team Lead, you will play a critical leadership role within the sales organization, overseeing a remote team of five inbound sales representatives. You will be responsible for driving lead conversion, optimizing inbound sales processes, and ensuring an exceptional experience for prospective tenants from initial inquiry through to check-in.

This role combines people leadership, operational excellence, and data-driven sales management. You will work closely with senior sales leadership and cross-functional teams (Finance and Operations) to improve performance, develop scalable SOPs, and consistently achieve team sales targets.

Work hours: 5 days per week, 9 hours per day (including 1-hour break). Standard schedule is Monday to Friday, with flexibility required for rare weekend coverage.

Work set-up: 100% Remote (Strong Wi-Fi connectivity is required)

What you’ll doTeam Leadership & Performance Management

• Lead, motivate, and support a remote team of five inbound sales representatives to consistently meet or exceed sales targets.
• Monitor individual and team performance, providing tailored coaching and feedback based on individual team member needs.
• Foster a cohesive working environment and gain team respect to minimize conflicts.
• Maintain detailed records of coaching sessions to ensure transparency and track improvement.

Inbound Sales & Lead Management

• Oversee the handling of inbound sales inquiries across email, chat, and digital channels via the Front CRM platform.
• Monitor live team chats constantly to identify why leads are not converting and take immediate corrective action.
• Understand the end-to-end flow from inquiry to tenant check-in, coordinating with Operations and Finance (invoices) as needed.
• Handle escalations and resolve tenant inquiries professionally.

Reporting & Sales Operations

• Expertly utilize CRM tools (Front) to analyze analytics, templates, and message flows.
• Analyze lead conversion patterns and identify high-demand areas to inform marketing collateral needs.
• Design, refine, and implement SOPs to effectively convert inbound leads into tenants and ensure team adherence.

Training & Continuous Improvement

• Identify skill gaps and lead training sessions to improve the team's efficiency and process adherence.
• Clearly relay dynamic policy changes and SOP updates from management to the team to ensure alignment.
• What You BringExperience: Minimum 3 years of sales experience and 2 years of leadership/management experience.
• Leadership Style: Proven ability to adapt management styles to different personalities and preferences.
• Technical Proficiency: Hands-on experience with Front or similar CRM systems for reporting and flow management is highly preferred.
• Industry Knowledge: Background in Real Estate, Hospitality, or Tech-startups is preferred.
• Communication: Exceptional English communication skills, both written and verbal, for remote stakeholder management.
• Soft Skills: Persuasive, goal-oriented, and capable of maintaining performance under high-pressure, dynamic situations.
• Market Awareness: Understanding of the real estate market or the ability to quickly learn market dynamics.

Don't meet every requirement? At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You’ll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We’ve created 1,400 jobs that empower global start-ups to focus on growth.