Senior Research Analyst

Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 2WT : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Nottingham, East Midlands (England), NG2 1AW : Peterborough, East of England, PE2 8YY : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LR

Job Summary

We have a great opportunity for a Senior Research Analyst to lead the design, development, and delivery of robust quantitative research programmes that directly address strategic and operational questions from senior stakeholders. This includes managing existing relationship studies across professional (B2B) and citizen (B2C) customer groups, while also identifying opportunities to streamline, improve, and expand HM Land Registry’s (HMLR) suite of quantitative research.

Job Description

In this role you will report into the Head of Customer Insight and will work as part of an established small, dynamic, and highly effective multi-disciplinary customer and market insight team, collaborating closely to deliver high-impact insight that drives strategic decision-making and service improvement.

As a hands-on research expert, you will design, manage and expand/improve high-quality surveys, apply advanced analytical techniques, and triangulate findings with existing knowledge and insight as well as other internal data to build compelling, evidence-based narratives that drive change. You will extract actionable insights from customer feedback and performance data, ensuring that customer metrics are embedded into service design and performance management.

A key part of the role is to communicate findings clearly and persuasively, tailoring messages to different audiences and influencing decision-makers at all levels. You will champion the use of evidence to improve customer experience and support continuous improvement across the organisation.

Please see the attached Candidate Pack for further information about the role.

In this role you will report into the Head of Customer Insight and will work as part of an established small, dynamic, and highly effective multi-disciplinary customer and market insight team, collaborating closely to deliver high-impact insight that drives strategic decision-making and service improvement.

As a hands-on research expert, you will design, manage and expand/improve high-quality surveys, apply advanced analytical techniques, and triangulate findings with existing knowledge and insight as well as other internal data to build compelling, evidence-based narratives that drive change. You will extract actionable insights from customer feedback and performance data, ensuring that customer metrics are embedded into service design and performance management.

A key part of the role is to communicate findings clearly and persuasively, tailoring messages to different audiences and influencing decision-makers at all levels. You will champion the use of evidence to improve customer experience and support continuous improvement across the organisation.

Please see the attached Candidate Pack for further information about the role.

Person specification

To be successful in this role you will be a member of the Government Social Research profession Or have a MRS Advanced Certificate + significant experience or equivalent Or MRS Diploma or equivalent Or Bachelor degree with substantial research related focus.

You Will Have Experience In

• Significant experience leading large-scale quantitative customer market research programmes as a practitioner, with hands-on responsibility across the full research lifecycle.
• Synthesising and interpreting quantitative data to build compelling insight stories that drive action. This includes identifying patterns, connecting findings to strategic priorities, and framing insight in a way that resonates with decision-makers.
• Developing and working with structured coding frameworks for survey verbatim. This includes applying thematic analysis techniques to surface key themes, sentiment, and emerging issues, and identifying insight opportunities that inform strategic priorities and service improvements.
• Communicating insight with impact: tailoring messages to different audiences, using storytelling techniques, and influencing senior stakeholders to act on evidence.
• Managing external research suppliers and partnerships.
  
  

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable. This will not be tested in the application or interview process.

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Communicating and Influencing
• Managing a Quality Service
  
  

Technical skills

We'll assess you against these technical skills during the selection process:

• Member of Government Social Research profession Or
• MRS Advanced Certificate + significant experience or equivalent Or
• MRS Diploma or equivalent Or
• Bachelor degree with substantial research related focus
  
  

Alongside your salary of £45,514, HM Land Registry contributes £13,185 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity – we value honesty, trust and doing the right thing in the right way.
• We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
• We are professional – we value and grow our knowledge and professional expertise.
• We give assurance – we guarantee our services and provide confidence to the property market.
  
  

You can find more information on our rewards package on our website.

https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

To apply please complete your CV to include your work history and qualifications. We will be scoring your CV against the technical criteria and the essential experience - Significant experience leading large-scale quantitative customer market research programmes as a practitioner, with hands-on responsibility across the full research lifecycle.

Please complete the below technical question (in no more than 250 words):

• Member of Government Social Research profession
  
  

Or

• MRS Advanced Certificate + significant experience or equivalent
  
  

Or

• MRS Diploma or equivalent
  
  

Or

• Bachelor degree with substantial research related focus
  
  

Then Complete The Personal Statement Section (in No More Than 1000 Words), Please Demonstrate How You Meet The Following Essential Experience Criteria

• Significant experience leading large-scale quantitative customer market research programmes as a practitioner, with hands-on responsibility across the full research lifecycle.
• Synthesising and interpreting quantitative data to build compelling insight stories that drive action. This includes identifying patterns, connecting findings to strategic priorities, and framing insight in a way that resonates with decision-makers.
• Developing and working with structured coding frameworks for survey verbatim. This includes applying thematic analysis techniques to surface key themes, sentiment, and emerging issues, and identifying insight opportunities that inform strategic priorities and service improvements.
• Managing external research suppliers and partnerships.
  
  

Please review your application form before clicking ‘submit’ –once you have submitted, you will not be able to amend your application.

Ensure your application form is received by the closing date for receipt of applications –this is 11:55pm on the advertised date.

In case of a high volume of applications we may complete a pre-sift on the below technical criteria:

• Member of Government Social Research profession
  
  

Or

• MRS Advanced Certificate + significant experience or equivalent
  
  

Or

• MRS Diploma or equivalent
  
  

Or

• Bachelor degree with substantial research related focus
  
  

And then complete a second pre-sift on the CV.

The sift will take place shortly after the closing date.

If successful at shortlisting stage, you will be invited to attend a virtual, blended interview and deliver a pre-prepared presentation. Details will be provided on invitation to interview. The blended interview will test the Experience and Behaviours listed in the Candidate Pack. We expect interviews to take place during the week commencing the 2nd February 2026

Candidates may refer to notes within their video interview, but they should be used as a prompt only.

HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people.

If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

Visa Sponsorship

Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa.

You must ensure you have the appropriate right to work in the UK before applying.

You can find more information on how we use your personal data on our website

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Richard Turner
• Email : richard.turner@landregistry.gov.uk
  
  

Recruitment team

• Email : hrresourcingteam2@landregistry.gov.uk
  
  

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/