Implement various technologies and services for clients, troubleshoot and configure customer solutions, and work with customers' IT staff to ensure accurate and timely deployment of solutions.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Professional Services Delivery Implementation Engineer – Remote/Greater Chicago, Greater Dallas Area, Greater Atlanta, Greater Vegas, Greater Seattle, Greater Portland, or Greater Bay areas.
** Fully remote position with up to 66% travel required for post-sales implementation at customer sites/COLOs. Due to the volume of travel, candidate must reside near a major airport hub.
This role is designed for individuals who are passionate about technology, possess excellent problem-solving skills, are committed to delivering high-quality service to customers and looking to develop their skills to progress their career.
Overview:
This role focuses on implementing various technologies and services for clients ranging from media and entertainment to enterprise sectors. Ideal candidates will demonstrate a proactive, customer-first approach and the ability to work both independently and as part of a team in fast-paced settings. Experience in implementing systems in both live and new environments is valuable.
Key Responsibilities:
- Hands-on troubleshooting, installation, and configuration of customer solutions.
- Work closely with customers' IT staff to ensure accurate and timely deployment of solutions.
- Collaborate with Engineers and Project Managers to deliver pre-sales engineered solutions.
Qualifications:
- Strong interpersonal and communication skills.
- Ability to work autonomously in high-demand environments.
- Experience with medium to large data center environments is a plus.
Technical Skills Required:
- Essential:
- Network/Service Troubleshooting: Physical Media, Basic Switching, DNS, DHCP
- Networking CLI: Cisco (CAT-OS), Dell (OS10/SONiC OS)
- Hypervisor Networking: VMware (Standard vSwitch, vSphere Distributed Switch)
- Hypervisor Administration: VMware
- VM Migration: Virtual to Virtual (VMware), Physical to Virtual
- Desirable:
- Advanced Networking: Routing, Fibre Channel, iSCSI, Firewall
- Networking CLI: Cisco (NX-OS), Arista, HP/Aruba, Dell (OS9)/FTOS, Juniper/Extreme
- Hypervisor Networking: Hyper-V, VMware NSX
- Hypervisor Administration: Hyper-V, Nutanix
- VM Migration: Hyper-V to VMware
Experience:
- 2-4 years in MSP, VAR, ISP, NOC, or enterprise IT.
- Strong problem-solving skills in critical, fast-paced environments.
- Excellent verbal, written, and active listening skills.
- Basic consultative skills with a knack for identifying and resolving issues proactively.