Senior Engineering Manager

Role Description

Why Join 7-Eleven Global Solution Center?

When you join us, you'll embrace ownership as teams within specific product areas take responsibility for end-to-end solution delivery, supporting local teams and integrating new digital assets. Challenge yourself by contributing to products deployed across our extensive network of convenience stores, processing over a billion transactions annually. Build solutions for scale, addressing the diverse needs of our 84,000+ stores in 19 countries. Experience growth through cross-functional learning, encouraged and applauded at 7-Eleven GSC. With our size, stability, and resources, you can navigate a rewarding career. Embody leadership and service as 7-Eleven GSC remains dedicated to meeting the needs of customers and communities.

Why We Exist, Our Purpose and Our Transformation?

7-Eleven is dedicated to being a customer-centric, digitally empowered organization that seamlessly integrates our physical stores with digital offerings. Our goal is to redefine convenience by consistently providing top-notch customer experiences and solutions in a rapidly evolving consumer landscape. Anticipating customer preferences, we create and implement platforms that empower customers to shop, pay, and access products and services according to their preferences. To achieve success, we are driving a cultural shift anchored in leadership principles, supported by the realignment of organizational resources and processes.

At 7-Eleven we are guided by our Leadership Principles. Each principle has a defined set of behaviours which help guide the 7-Eleven GSC team to Serve Customers and Support Stores.

• Be Customer Obsessed
• Be Courageous with Your Point of View
• Challenge the Status Quo
• Act Like an Entrepreneur
• Have an “It Can Be Done” Attitude
• Do the Right Thing
• Be Accountable
  
  

About This Opportunity

Job Title: Engineering Manager

Location: Bengaluru

Job Description

At 7-Eleven, we are disruptors, makers, and innovators. Our mission is to create digital products that positively impact hundreds of thousands of people every day. We are looking for an experienced Senior Engineering Manager to join our team to lead and drive the execution of high-impact software projects, ensuring high-quality technical delivery while fostering a culture of innovation and collaboration. The Senior Engineering Manager plays a pivotal role in driving technology delivery, platform scalability, and organizational growth across multiple product lines within the GSC.

This role combines deep technical leadership, execution excellence, and people development with a strong focus on aligning GSC delivery to global business priorities.

The Senior Engineering Manager partners closely with Product, Business, and Architecture leaders across geographies to ensure the GSC operates as a trusted innovation and execution hub, delivering measurable impact at scale.

Responsibilities

Execution & Delivery Excellence

• Oversee multiple engineering teams, ensuring predictable, high-quality, and timely delivery across sprints and releases.
• Translate global business and product priorities into executable delivery plans with clear milestones and success measures.
• Define delivery governance, metrics, and review cadences that provide visibility to global stakeholders.
• Drive continuous improvement in release velocity, quality, and predictability through automation, observability, and CI/CD efficiency.
• Lead modernization initiatives that strengthen performance, scalability, and technical debt reduction across products.
  
  

Technical Leadership & Platform Evolution

• Collaborate with Principal Architects and senior engineers to evolve platform architectures for scale, resilience, and performance.
• Drive the adoption of modern, cloud-native, event-driven, and API-first design patterns.
• Build and promote reusable frameworks, components, and shared services that accelerate global delivery.
• Ensure architectural alignment across product lines and markets, balancing innovation with maintainability.
• Champion technical governance, design reviews, and long-term technology vision for the GSC.
  
  

People Leadership & Capability Building

• Lead and mentor multiple Engineering Managers and Senior Engineers, fostering a high-performance, accountable, and inclusive culture.
• Drive succession planning, career progression frameworks, and structured technical mentorship programs.
• Partner with global and local HR teams to strengthen GSC’s engineering brand and attract top-tier talent.
• Institutionalize best practices in software craftsmanship, code quality, and design standards.
• Build organizational capability and leadership depth to enable the GSC’s next phase of growth.
  
  

Cross-Team Collaboration & Global Alignment

• Partner with Product, Design, and Business leaders across geographies to shape technical roadmaps and influence product direction.
• Manage dependencies across global teams, ensuring clarity of ownership, alignment of goals, and seamless execution across time zones.
• Represent GSC in global reviews and planning forums, driving visibility for engineering outcomes and innovation.
• Foster a “one-team” culture by building strong communication, transparency, and alignment between global and GSC teams.
• Lead trade-off discussions, ensuring the right balance between speed, quality, and long-term scalability.
  
  

Operational Excellence & Risk Governance

• Own the operational health of delivered systems—ensuring reliability, performance, and compliance with defined SLAs.
• Lead root cause analysis (RCA) and drive preventive action through continuous learning and process improvement.
• Establish robust governance around quality, change management, and release readiness.
• Drive FinOps and cost optimization initiatives, ensuring efficient use of cloud and infrastructure resources.
• Maintain alignment with enterprise standards on security, privacy, and compliance.
  
  

Strategic Growth & Transformation

• Contribute to defining the GSC’s technology charter, maturity roadmap, and future operating model.
• Drive automation, AI/ML, and platform-first initiatives that elevate GSC from a delivery center to a center of innovation.
• Partner with global leadership to scale products and platforms into new markets and regions.
• Identify reuse opportunities, accelerators, and global process improvements that reduce cycle time and enhance productivity.
• Enable long-term business value creation through platform scalability, standardization, and engineering excellence.
  
  

Technical Expertise

• 12+ years of experience in software development and engineering leadership, with 4–6 years in people management roles.
• Proven experience managing multiple engineering teams or product lines in large-scale enterprise or GSC environments.
• Deep hands-on understanding of distributed systems, cloud-native architectures (AWS, Azure, or GCP), and API-first design.
• Proficiency in backend or full-stack technologies (Java, Node.js, or similar), RESTful APIs, and microservices.
• Strong foundation in CI/CD automation, observability, DevOps practices, and cost-optimized cloud operations.
• Experience in modern data integration, system interoperability, and multi-tenant architecture design.
  
  

Leadership & Behavioural Competencies

• Strategic thinker with the ability to connect engineering outcomes to business impact.
• Exceptional communication and stakeholder management skills across global teams.
• Demonstrated success in leading cross-functional, multi-region programs with high complexity.
• Deep understanding of Agile methodologies and product-oriented engineering culture.
• Strong focus on operational excellence, delivery discipline, and measurable outcomes.
• Passion for mentoring leaders, nurturing innovation, and strengthening GSC identity.
  
  

Education & Experience

• Experience in highly available, large-scale enterprise systems and performance tuning.
• Experience working in retail or cloud-native product development.
  
  

Why Join Us?

• Lead high-impact teams in a fast-paced, innovative environment.
• Work on cutting-edge technology stacks, solving complex challenges.
• Opportunity to build large-scale platforms serving globally customer base.
• Deep dive into the retail domain, working on complex problems that shape the future of customer experiences, logistics, and omnichannel commerce.
• Collaborate with global teams, gaining exposure to cross-cultural engineering best practices and solving challenges at a global scale.
• Continuous learning & career development opportunities with strong engineering leadership.
• Competitive compensation, benefits, and a culture of innovation and collaboration.
  
  

7-Eleven Global Solution Center is an Equal Opportunity Employer committed to diversity in the workplace. Our strategy focuses on three core pillars – workplace culture, diverse talent and how we show up in the communities we serve. As the recognized leader in convenience, the 7-Eleven family of brands embraces diversity, equity and inclusion (DE+I). It’s not only the right thing to do for customers, Franchisees and employees—it’s a business imperative.

Privileges & Perquisites

7-Eleven Global Solution Center offers a comprehensive benefits plan tailored to meet the needs and improve the overall experience of our employees, aiding in the management of both their professional and personal aspects.

Work-Life Balance: Encouraging employees to unwind, recharge, and find balance, we offer flexible and hybrid work schedules along with diverse leave options. Supplementary allowances and compensatory days off are provided for specific work demands.

Well-Being & Family Protection: Comprehensive medical coverage for spouses, children, and parents/in-laws, with voluntary top-up plans, OPD coverage, day care services, and access to health coaches. Additionally, an Employee Assistance Program with free, unbiased and confidential expert consultations for personal and professional issues.

Top of Form

Wheels and Meals: Free transportation and cafeteria facilities with diverse menu options including breakfast, lunch, snacks, and beverages, customizable and health-conscious choices.

Certification & Training Program: Sponsored training for specialized certifications. Investment in employee development through labs and learning platforms.

Hassel free Relocation: Support and reimbursement for newly hired employees relocating to Bangalore, India.